Job description
Be Part of Our Mission
Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and interpersonal skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.
Your Career Opportunity
In this exciting new career opportunity, you’ll be reporting to the Coordination Team Lead on full-time hours.
As a Trainer Support Specialist, you’ll have a direct impact on identifying the most suitable trainer profile for each language program request and achieving the highest possible level of performance by providing pedagogical and technological guidance. Collaborating with our Trainer Management team, you’ll play an essential role in:
Collaborate with the Recruitment Team to onboard and offboard trainers in line with internal workflows
Assign trainers to clients’ programs based on profile and availability, acting as the main point of contact for the trainer pool
Provide program details, resolve inquiries, and maintain fluid communication with internal teams across the company
Support and mentor trainers, offering guidance, onboarding assistance, and updates on platform features and Learnlight methodology
Identify and address performance-related issues, providing feedback to the Coordination Team as needed
Follow workflows and procedures, meet deadlines, and maintain accurate course and trainer information on the online platform
What You’ll Offer
Bachelor’s degree in a relevant field (e.g., Education) with 2-3 years of experience in language training, including at least 2 years of teaching experience
At least B2 level in French and Dutch, both spoken and written, advanced English required
Familiarity with e-learning platforms, digital training tools, and strong command of Microsoft Office and other relevant software
Excellent verbal and written communication, with strong interpersonal abilities to collaborate effectively and handle challenging situations professionally
Ability to analyze data, evaluate trainers’ capabilities, and identify areas for improvement
Ability to manage tight deadlines efficiently
What We Offer
Hybrid Work Environment: Enjoy a balanced hybrid working model combining remote work and in-person collaboration. You’ll be connected to our offices in Kortrijk or Brussels. We value sustainable work–life balance and provide paid time off in accordance with local regulations, including public holidays and company-wide rest days.
Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.
Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.
Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments.
Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.
Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).
Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.
Ready to Join Us?
Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English.
The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/
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