Job Description
We’re hiring a Team Leader to manage and mentor our Legal Intake Specialists. In this role, you will lead a team responsible for guiding prospective clients through the legal intake process and improving engagement and case conversion. As a Team Leader, you will ensure high performance through coaching, performance tracking, and continuous process improvement—supporting LegalMatch’s mission of making legal help accessible.
Responsibilities:
Lead and support a team of Legal Intake Specialists to meet team goals.
Monitor call metrics, conversions, and quality to drive performance.
Coach team members through regular feedback, QA reviews, and training.
Step in on escalated cases or client issues when needed.
Ensure accurate documentation and use of CRM systems.
Drive operational discipline—ensuring reports, blockers, and shifts are managed well.
Collaborate with cross-functional teams to optimize intake processes.
Identify gaps or blockers and recommend improvements.
Maintain a positive, goal-driven team culture.
At least 2 years of experience in team leadership or supervisory roles.
At least 1 year of experience in handling inbound and outbound calls.
Proven background in legal intake, customer service, or client success.
Strong ability to coach, motivate, and manage performance.
Familiarity with CRM systems, QA tools, and call monitoring.
Excellent communication and conflict resolution skills.
At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!
