Job Description
We’re looking for a highly motivated Car Claims Advocate, with a lot of positive energy and a genuine passion for helping others.
Specializing in injury claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.
In this role you’ll
Investigate and process injury claims according to company policies and state or federal laws
Gather and evaluate police reports, medical records, and witness statements
Interview claimants, witnesses, medical providers, and other parties to determine claim legitimacy and liability
Determine appropriate claim value and negotiate settlements
Maintain accurate and detailed records of all claim activity
Collaborate with legal counsel and other departments as necessary
Communicate claim status and outcomes to all relevant parties professionally and empathetically
Stay current on industry trends, regulations, and medical terminology
What you’ll need
3+ years of property damage or injury liability claim-handling experience
A background handling litigated and attorney-repped files, a major advantage
Knowledge of insurance laws and regulations
Strong analytical and critical thinking skills
Excellent written and verbal communication
Ability to work both independently and as part of a team
Proficiency with claims management software and Microsoft Office
The desire to work in a unique, dynamic, and fast-paced startup environment
Surplus of empathy, patience, and positivity
Comfortable with and adaptable to new technology and business tools
Lemonade expects all advocates to have and maintain a license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.
College Degree
Ability to work remotely
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
*Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, Alaska, New Mexico and Puerto Rico
**Please note that we are unable to sponsor applicants for work visas
Lemonade’s US base salary range for this full-time position is $60,000-72,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
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