Job Description
We’re looking for a proactive problem-solver with excellent communication skills and a deep commitment to customer satisfaction.
This role is perfect for individuals who are enthusiastic, driven, empathetic, helpful by nature, patient, have a good sense of humor, and are a proficient writer.
During your day-to-day at Lemonade you’ll be asked to provide next-level customer care to our customers, while working alongside (and learning from) some of the best talent in the tech and insurance industries. You’ll advocate for our community of customers while working with our product and engineering teams to maintain an award-winning level of service.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren’t buzzwords, they’re how we actually work.
Our AI-first approach isn’t just a tagline either. We’re building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you’ll
Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer’s unique needs
Build customer confidence in our brand by showcasing a deep knowledge across our line of products
Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset
Bring our values to life in the way you interact with and build community across our teams and company
What you’ll need
1–2 years of insurance experience, or a college degree
A valid and active Property & Casualty (P&C) license
Ability to quickly triage customer needs and problem solve
Strong communication skills, both written and on the phone
Empathy, patience, and an overall positive approach
History of working successfully and independently from home
Ability to work both independently and as part of a team
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
Ability to work remotely
This is a full-time role (based on a 40 hour work week) and schedules may vary based on business need. Schedule flexibility is required as we staff all hours of operations including nights and weekends.
New hires will have an initial 4-week onboarding curriculum, with a schedule of Mon-Fri 10am-7pm ET.
After onboarding, new hires will be assigned one of the following schedules:
Mon-Fri 9:00am - 6:00pm ET
Mon-Fri 10:00am - 7:00pm ET
Mon-Fri 11:00am - 8:00pm ET
Tue-Sat 9:00am - 6:00pm ET
*Please note that we are unable to sponsor applicants for work visas
**Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, Florida, Connecticut, New York, Illinois, Alaska, New Mexico and Puerto Rico
Lemonade’s US base salary range for this full-time position is $22.12 per hour, plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
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