Job description
About Level AI - Level AI helps enterprises deliver modern customer experiences with AI—combining real-time assistance, automation, and deep QA/insights to reduce handle time, elevate CSAT, and drive durable ROI.
We partner closely with customers to ship outcomes, not just features.We operate with a bias for action, customer impact, and team ownership.
The Role - We’re hiring an Enterprise AE to lead our Virtual Agent go-to-market. You’ll run complex, multi-stakeholder sales cycles end-to-end, shape our sales motion, and partner with Product and Solutions Engineering to design high-signal pilots that prove business value fast.
This is a high-impact role for a self-starter who thrives in early, fast-moving environments.
What you’ll do -
- Own the full cycle from targeted outbound and qualification through evaluation, business case, negotiation, and close; expand wins into multi-year partnerships and renewals.
- Generate pipeline from an ICP list via value-driven outbounding (executive messaging, customer stories, POVs), events, and partner co-sell (e.g., CCaaS/CRM).x`Prove a repeatable demand motion and initial win model (ICP, buyer map, messaging).
- Design and run POCs/pilots for Virtual Agent: scope use cases, success criteria, guardrails; align on KPIs (containment, AHT, CSAT) with clear executive outcomes.
- Sell to the C-suite and functional leaders (CX/Support, Digital, Operations, IT/Security, Procurement); orchestrate multi-threaded deals and consensus.
- Partner cross-functionally with Solutions Engineering, Product, and Marketing to remove friction, tighten messaging, and bring voice-of-customer back to the roadmap.
- Use executive leverage (internal and partner leadership) to accelerate cycles and secure top-level sponsorship.
- Forecast with rigor in Salesforce; maintain clean stages, MEDDICC/MEDDPICC notes, next steps, and mutual close plans.
- Shape our motion—from messaging and pricing inputs to enablement materials—so the team scales on a single, clear narrative.
What you’ll bring :
- 7+ years in enterprise new-logo sales with a track record of closing complex 6–7 figure deals and meeting/exceeding annual quotas.
- Experience selling Conversational AI and Virtual Assistant solutions across both voice and digital channels into mid-market and enterprise accounts
- Experience selling CX platforms, including CCaaS and CRM solutions, into mid-market and enterprise accounts
- Strong understanding of broader AI trends and Virtual Assistant concepts, including Retrieval-Augmented Generation (RAG), intent recognition, natural language orchestration, dialogue management, and agentic reasoning
- Strong hunter mentality with demonstrated success creating your own pipeline (targeted outbound, executive networking, partners) and driving multi-threaded evaluations.
- Comfort running structured pilots/POCs with measurable outcomes and tight project management.
- Excellent executive communication—clear business cases, strong written decks/emails, and confident live storytelling.
- High ownership and speed; you operate well with ambiguity and ship.Ability to travel up to 40% of time
Nice to have
- Early-stage startup experience as an early sales hire.
- Familiarity with ecosystems like Five9, Genesys, NICE, Amazon Connect, Salesforce, ServiceNow, Zendesk.
- Knowledge of buyer metrics (containment, AHT, FCR, CSAT) and contact-center ops.
- Experience selling at an AI native company Benefits & supportCompetitive compensation with meaningful equity.
- Health, dental, and vision coverage.
- Flexible PTO and company holidays.
- Tools, enablement, and executive access to help you win.
Equal Opportunity - Level AI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
