Level AI

We create AI solutions for sales and customer service teams. Our tools automate tasks, help agents, and provide strategic business intelligence. We help clients improve customer experiences and grow their business.

Founded in 2018, we operate in the Software Development industry and have 51-200 employees. Our platform unifies quality, insights, and automation across the customer journey for enterprise customer experience (CX) teams.

Our solutions include:

• An AI Virtual Agent that resolves requests, understands intent, takes actions, and facilitates handoffs to agents with context.
• Automated Quality that provides automated quality assurance on every interaction with defined rubrics, offering consistent scoring and full visibility.
• Agent Coaching that offers coaching derived from conversations to identify strengths and gaps, prioritize improvements, and track progress.
• Voice of the Customer that detects themes, sentiment shifts, and root causes across all interactions at scale.
• Business Insights that transforms unstructured interactions into business-ready insights for product, support, and operations.
• Agent Assist that delivers real-time guidance to agents during live interactions, consistent with policy and context.

Companies like Affirm, Carta, Vista, Toast, Swiss Re, and ezCater use our solutions. Our clients have seen a 25% increase in CSAT, a 45% increase in ASAT, and 90% less time spent on QA monitoring. We also provide 100% better business insights. We help companies improve service quality through automated monitoring, increase operational efficiency with automation and real-time assistance, and grow their business by identifying upsell opportunities and using generative AI.

Our mission is to build AI that helps service and business teams deliver better customer experiences. We focus on solving customer problems with our AI solutions.

Our guiding principles include:

• We solve customer problems and meet their agenda.
• We innovate for customers, solving hard problems only when they address customer pain.
• We emphasize speed to address challenges and make iterative progress.
• We encourage ambitious planning and targets.
• We aim to enhance the team’s caliber with every new hire, valuing both culture and competence.
• We foster ownership and accountability among team members.

Our team has 51-200 employees. Our culture emphasizes ownership, so individuals can take on significant projects and make an impact. We promote working with high-caliber individuals, aiming to raise the bar with every hire and valuing both competence and connection. Our environment supports growth for passionate and driven individuals. We believe in creating technology that helps humans improve and encourages pioneering new experiences for customers. We foster lasting friendships and a collaborative atmosphere where team members can learn from talented peers.

We offer a competitive salary and equity package. Benefits include health, dental, and vision coverage, flexible paid time off (PTO) and company holidays, and a 401k plan. Employees receive tools and support. We are an equal-opportunity employer, committed to fostering an inclusive environment.