Zowie

We launched in 2019 as a Customer AI Agent Platform for enterprises. Our platform helps companies build, orchestrate, and coach AI agents to manage customer interactions across voice, email, and chat. We automate complex workflows, deliver accurate responses, and improve customer satisfaction, which helps businesses scale efficiently and save costs.

Our AI agents are powered by Zowie Intelligence. We ensure enterprise-grade compliance (GDPR, CCPA, SOC 2 certified), strong data protection, and full transparency. Our agents are accurate, avoid hallucinations, scale across channels, support over 70 languages, and communicate in your brand’s voice. We’ve designed the platform to handle common customer processes like refunds, order tracking, and general inquiries.

Our platform has helped clients resolve up to 100% of customer interactions using AI. This has led to over 40% faster response and resolution times, a 30% increase in customer satisfaction, and 22% stronger customer loyalty. Many of our clients see a return on investment within 6 months. We integrate with existing enterprise software like CRM, ERP, and e-commerce systems. Our clients include Payoneer, Booksy, Monos, GetYourGuide, AirHelp, Total Wine, InPost, and Decathlon.

We aim to redefine customer experience through our AI solutions. Our core values guide how we work:

• We are collaborative, supporting, empowering, and motivating each other to improve collectively.
• We are curious, actively looking for ways to improve and innovate our products and processes, always keeping an open mind.
• We are passionate, driven by ambition to fuel innovation and bringing positive energy and enthusiasm to our work.
• We are authentic, valuing direct communication, being honest and open about our successes and challenges. For us, it’s about winning or learning.
• We are focused, prioritizing working smart to achieve our goals, solve problems, and continuously improve by thinking quickly and adapting.

Our culture is rooted in AI, valuing innovation, collaboration, autonomy, meritocracy, and delivering complete solutions. We emphasize mutual support, empowerment, and direct communication, encouraging everyone to speak openly about both successes and challenges. Our work environment focuses on working smarter, solving problems, and continuously improving through quick thinking and adaptability. As a fast-growing company, we strive to maintain our established culture and values as we scale. Our employees thrive in a dynamic environment that promotes learning, rapid growth, and ownership.

We offer employees an Employee Stock Option Plan (ESOP), giving them a stake in our future. We also provide:

• Fitness subsidies for health activities.
• Access to an on-demand HR coach for support.
• Unlimited paid time off.
• Regular offsites.
• A competitive health insurance package.