Job description
LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group’s integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Position Purpose
The Counter Operations Leader provides end-to-end operational support to retail counters across Australia, ensuring consistent execution, system integrity, and compliance with brand standards through remote oversight. Based in Malaysia, this role partners closely with Australia-based commercial and field teams to enable front-line readiness, operational discipline, and smooth execution of daily operations, promotions, and events. The role acts as a central operations anchor, leveraging data, systems, and standardized processes to drive efficiency, consistency, and operational excellence across all counters .
Responsibilities:
Operational Reporting & Analysis
- Analyse key operational and commercial performance metrics (e.g. sales, new user acquisition, system utilization) for the Australia market.
- Prepare regular reports, insights, and recommendations to support decision-making.
- Track action plans and follow up with stakeholders to ensure timely execution and continuous improvement
System Management & Support
- Provide remote operational support for core systems (C2, SDC, Magic Ring/Magic Scan) used by Australia counters.
- Support system enhancements, upgrades, and User Acceptance Testing (UAT).
- Ensure accuracy and integrity of operational data, including inventory and sample tracking.
- Manage system access and user privileges with strict governance and compliance controls.
- Serve as the key escalation point for system-related operational issues.
Front-line Operations & Readiness (Remote)
- Ensure counter readiness (connectivity, testers, materials).
- Coach and support team for consistency and discipline.
- Conduct regular online counter reviews and monitoring in lieu of physical store visits.
- Identify operational gaps and work with local stakeholders to implement corrective actions
Maintenance & Fixed Asset Management
- Maintain an up-to-date inventory of operational assets (e.g. devices, tools, equipment) supporting Australia counters.
- Coordinate remote setup and deactivation for new, relocated, or closed counters (e.g. system access, emails, product codes, devices).
- Troubleshoot technical issues and liaise with IT or external vendors to ensure timely resolution.
Quality, Compliance & Brand Standards
- Enforce operational standards according to company and regulatory requirements.
- Maintain quality assurance and brand standards.
- Develop processes, roll out SOPs, and operational guidelines to support standardised execution.
Promotions, ZFD (Zero-Floor-Display), Events, etc.
- Coordinate logistics, materials for promotions, ZFD activities, testers, and sampling as per campaigns or events/pop-ups in Australia.
- Ensure operational readiness and smooth execution of campaigns through close coordination with local teams.
- Oversee Free Goods management, including analysis, allocation, and reporting, to ensure effective tracking and utilization.
Requirements:
- Minimum Diploma in Business with 3 to 5 years’ experience in operations, retail, or a similar environment.
- Strong analytical, coordination, and reporting ability; hands-on with systems.
- Detail-oriented, proactive, collaborative, and able to manage multiple priorities.
- Remote support for the Oceania market; the role requires commitment to core operational hours, working from 8.00AM/8.30AM to 5.00PM/5.30PM.
Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we are looking for. JOIN US and let’s grow together.
Championing Diversity, Equity and Inclusion
LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.
To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/
If you have a question for us, please drop us an email here.
We regret to inform you that only shortlisted candidates will be contacted. Thank you.
Recruitment Privacy Notice
By proceeding with your application, you confirm that you have read LUXASIA’s recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.
Note to Staffing Agencies
Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.
