Job description
A Better Built World
At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.
For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.
That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.
This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started.
Hybrid Strategy:
We believe the magic of Miter comes from working side by side. Our hybrid approach— four days a week in the office—gives us the chance to connect, brainstorm, and build stronger relationships. One flexible day each week lets us recharge and focus, keeping us energized for the work that matters most.
About the Team & How We Work:
As a Launch Manager at Miter, you’ll guide customers through onboarding from kickoff to go-live, owning implementations end-to-end—migrating data, configuring plans, training users, and clearing blockers along the way. You’ll keep timelines tight, communication clear, and stakeholders aligned to deliver a seamless experience.
You’ll partner with Sales, Product, Engineering, and Customer Success teams, gaining exposure across the company while directly shaping how quickly customers realize value. This is a hands-on, high-impact role where your work lays the foundation for scaling hundreds of launches as we grow.
Our Launch team is collaborative, detail-oriented, and energized by solving complex problems together. If you thrive in a fast-paced environment, love ownership, and enjoy turning ambiguity into structure, you’ll fit right in. Plus, you’ll be part of a team that genuinely enjoys working together and making a tangible impact for our customers.
What You’ll Do:
Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
Provide training and product guidance to employers and brokers throughout the implementation process
Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster
What You’ll Need:
3+ years of SaaS implementation/onboarding, consulting or project management experience
Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
Proven ability to manage multiple projects and stakeholders simultaneously
Customer-first mindset with high empathy and ownership
Strong problem-solving skills and ability to adapt when priorities shift
Detail-oriented with exceptional organizational skills
Interview Process:
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Miter and will provide ample information for you to assess if Miter is the right fit for you. The general interview process at Miter will consist of the following steps:
Recruiter Screen
Hiring Manager Interview
Miter Values Interview
Implementation Presentation
Co-Founder Interview
Our Benefits:
Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Unlimited PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Multiple company-wide and team-specific offsites per year.
Equal Opportunity:
Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
