Job description
Moodle with us!
At Moodle, we’re on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world’s most customizable and trusted open-source LMS, we partner with schools, universities, and organizations to create better learning experiences for millions. If you’re ready to make a real impact, and be part of a global movement shaping the future of learning, join us. Let’s transform education together!
About the Role
The Service Delivery Project Manager role is central to our client-facing operations, acting as the critical link between sales, implementation, and ongoing service excellence. Your focus will be on expertly coordinating customized client projects, transforming new client relationships into successful, long-term partnerships. This position is vital for both ensuring client satisfaction through flawless project execution and simultaneously driving internal efficiency improvements across our Service Delivery teams. The role demands a powerful blend of external client-facing finesse and internal operational optimization capabilities.
This role will work within federal client boundaries. Successful applicants must be US citizens with willingness and ability to receive necessary security clearances.
What You’ll Do
Most days in the Services Delivery Project Manager role involve daily project lifecycle management, encompassing planning, execution, strategy, operational delivery, and stakeholder/budget management.
- Formulate and manage end-to-end project plans, schedules, and budgets, ensuring projects are delivered on time, within budget, and to scope, and tracking expenditures.
- Oversee the planning, execution, and delivery of multiple complex projects simultaneously, ensuring project milestones are met.
- Serve as the primary point of contact for clients, managing their expectations, communicating project status, updates, and risks, and acting as an escalation point for concerns to ensure timely and effective resolution.
- Develop and maintain strong relationships with key clients and stakeholders, delighting customers, and driving client retention and account growth.
- Coordinate between clients and the project team, communicating effectively with internal and external stakeholders, and providing regular updates on progress and needs.
- Delegate responsibilities and oversee the work of the team and team leads, providing guidance and motivation to drive performance.
- Collaborate with Infrastructure, Engineering, Product, and Services teams globally and other departments to ensure alignment, client satisfaction, and on-time delivery of support and service.
- Design, implement, and continuously innovate best practices and methodologies to improve project outcomes, systems, and processes, enhancing efficiency and effectiveness in project delivery.
- Analyze data to identify opportunities for project delivery and management enhancement and operational efficiency.
- Provide strategic advice to the Global Head of Services Operations with an accurate view of client needs and the future of implementation, onboarding, and the PM team.
- Establish well-supported solutions with specific recommendations to enable the Board to make critical decisions.
- Ensure resources are allocated effectively across projects.
- Perform project monitoring, tracking, and reporting.
- Provide post-launch support.
We’d love to meet you
Especially if you can tell us about your:
4+ years experience in a client facing role
2+ years work experience in education or ed-tech
Fluent written and spoken English
Demonstrated problem solving skills and ability to multi-task with frequent interruptions
Excellent interpersonal skills and ability to work in teams
Exceptional listening, written, and oral communication
Ability to work with minimal supervision
Customer focused with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner
Strong understanding of e-learning platforms, preferably with Moodle experience
Excellent communication skills with ability to engage effectively across cultural contexts
Experience in managing distributed project teams across multiple time zones
Strategic thinking and planning capabilities
Strong people management and leadership abilities
Customer-centric mindset with commitment to service excellence
Ability to work effectively in a global, multicultural environment
US citizenship with willingness and ability to obtain appropriate security clearances for US government projects.
Experience in the following areas is a plus:
- Bachelor’s degree or equivalent experience in a relevant field preferred
- PMP certification or equivalent
- Experience with open-source software communities
- Knowledge of educational technology trends and challenges
- Experience with Moodle LMS
What’s in it for you?
Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)
In addition to this you can expect:
Salary range of $75,000-$85,000, depending upon experience.
Working with a remote first company, taking on a genuinely flexible, distributed role.
A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’
Health insurance plans to fit your life, with up to 100% employer contribution, as well as vision, dental, and group life and AD&D. Plus a wide variety of voluntary insurances.
Working with a global team on a worldwide platform to make a real difference.
As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.
Learn more about Moodle
Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide.
Find out more about us on our website.
At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter.
