Job Description
We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.
We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.
If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷
At Moonpig Group, our mission is simple: to help people connect and create moments that matter. As we evolve from an ecommerce brand into the ultimate personal gifting companion, we’re looking for a Director of Product (Ecommerce) to lead some of our most critical customer and platform experiences.
This is a 12-month Fixed Term Contract, starting in early July 2026, with clear accountability for growth, customer outcomes, and execution across multiple ecommerce product domains spanning web and app.
You’ll set direction, make thoughtful trade-offs, and take ownership of results. This role requires someone who can confidently engage with and influence senior leadership and C-suite level stakeholders - bringing strong product thinking, customer insight, and evidence-based recommendations to shape strategic decisions; whilst staying close enough to the detail to ensure teams are solving real customer problems.
Key Responsibilities:
- Set and own the product vision and strategy across ecommerce domains, making clear, well-reasoned decisions on priorities, trade-offs, and investment
- Drive measurable growth in conversion, frequency, attach, retention, and revenue, ensuring product initiatives directly support company OKRs
- Engage and influence senior leadership and C-suite stakeholders through clear communication, strong product judgement, and data-led recommendations
- Stay actively involved in discovery and delivery on key initiatives, shaping problem statements, reviewing experiments, and unblocking teams where needed
- Lead, coach, and develop a group of Product Leaders and Product Managers, setting clear expectations and maintaining a high bar for quality and impact
- Role-model a product culture grounded in ownership, curiosity, pace, experimentation, and accountability
- Partner closely with Engineering, Design, Data, Marketing, Commercial, and Operations to align strategy and execution across functions and markets
- Own product outcomes across multiple international markets, balancing global platform scale with local nuance
- Champion experimentation, data-led decision-making, and the adoption of AI-powered product experiences and tooling
About you:
- Ideally 10+ years’ product experience, including 5+ years in senior leadership roles with clear ownership of commercial outcomes
- Proven track record of driving meaningful growth and revenue impact within a high-scale B2C ecommerce environment
- Strong strategic capability combined with the ability to dive into detail to solve complex product challenges
- Confidence making decisions with imperfect information, taking accountability for results
- Experience engaging and influencing senior leadership and C-suite stakeholders
- Background leading multi-team, multi-market product organisations at scale
- Deep care for how products are built, not just what gets built
- Passion for building high-performing product cultures grounded in trust, ownership, and high standards
- Excitement about experimentation, AI, and personalisation as levers for customer and business impact
What’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
💆🏽 Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
📈 Career Growth: Learning allowances, coaching & development programs.
Want to know more?
Explore our full benefits package: here
Check out our podcast, tech blog and product blog to hear more about how we work and what we’re building!
Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
