Job Description
Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁
As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.
Head of Partner Operations |📍London – Hybrid (1–2 days) | 💰Competitive Salary + Benefits
About the Role
Join Buyagift & Red Letter Days as our Head of Partner Operations, based in London with hybrid working (1–2 days in the office).
This is a pivotal leadership role shaping how our partner ecosystem operates end-to-end — from onboarding through to launch, product setup, support and compliance.
You’ll lead and evolve a function with real opportunity, bringing structure, pace and consistency to improve range quality, strengthen partner standards, and build an operation that is efficient, scalable and well-controlled.
Working cross-functionally with Commercial, Product and Technology teams, your impact will be felt in how quickly partners launch, how effectively the operation runs, and the quality of experiences we deliver to customers.
Key Responsibilities:
Operating Model & Performance
• Own and improve the end-to-end partner operations model (onboarding → launch → support → compliance)
• Strengthen processes, ownership and accountability across the function
• Identify areas of inefficiency and improve how the operation runs day-to-day
Onboarding & Launch
• Own the onboarding pipeline from contract signed through to launch
• Improve launch speed and readiness while maintaining quality and control
• Ensure integrations and partner setup are delivered effectively with Technology
Quality, Compliance & Governance
• Raise and enforce partner standards across content, product and operations
• Implement clear controls, governance and compliance processes
• Manage non-compliance, ensuring issues are resolved and standards are maintained
Support & Partner Experience
• Own the partner support model, including workflows, SLAs and escalation routes
• Use insight to identify recurring issues and improve processes upstream
Process, Systems & Efficiency
• Improve workflows and reduce manual effort where possible
• Introduce automation and better use of systems to increase efficiency and control
• Establish clear KPIs, reporting and management routines
About You:
You’re an experienced operations leader with a track record of running and improving operational functions in marketplace or ecommerce environments.
• Significant leadership experience in marketplace or ecommerce operations within a scaled environment
• Proven track record of improving operational performance and raising standards
• Strong experience across onboarding, content operations, support and partner compliance or governance
• Ability to balance pace of growth with strong control and quality discipline
• Experience working cross-functionally with commercial and technology teams
• Strong process and systems mindset, with experience improving workflows and efficiency
• Data-led approach with the ability to organise, prioritise and hold teams and partners to account
• Confident people leader who creates clarity, ownership and high standards
• Comfortable navigating complexity and implementing practical improvements
Interview Process:
• Stage 1: Recruiter Screening Call (30 mins)
• Stage 2: Competency / Panel Interview (60 mins)
• Stage 3: Final Interview with Senior Stakeholder (60 mins)
Our process may vary depending on role and availability. We keep candidates informed of any changes.
What’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
💆🏾♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
📈 Career Growth: Learning allowances, coaching, and development programs.
🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
Want to see more?
Check out our Linked In pages below:
Buyagift
Red Letter Days
Moonpig Group
Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
