Job Description
Murad is looking for a data-driven, strategic, and execution-focused Manager, eCommerce Marketplaces. This role will be responsible for managing and growing our Amazon US and CA business. Amazon is a priority business channel. This is a high-impact role with direct responsibility for driving our Amazon performance, working cross-functionally with Demand Planning, Supply Chain, Inventory Control, Accounting, Finance, Order Management, Customer Service, Creative, Sales, and external vendors.
This role reports to the Senior Director, Global Ecommerce Marketplaces, and is responsible for the day-to-day operations, creative, online marketing and advertising strategy.
The ideal candidate is a hands-on operator who can balance strategy with flawless execution. This person is a self-starter, driven, results-oriented, analytical, resourceful, has a strong grasp of operations/logistics, adept at problem solving, up to date on best practices, a team player, and highly experienced with Amazon Seller Central.
This role is estimated to last 4 months:
Job Responsibilities:
- Serve as the primary owner of our Amazon business in the US and Canada, managing day-to-day operations and strategy
- Create and manage forecasts
- Collaborate with Order Management, Supply Chain, Demand Planning and Logisitcs to ensure inventory availability, on-time delivery, and minimize out-of-stocks
- Create FBA shipments and manage FBM orders
- Monitor chargebacks, shortages, and operational compliance; resolve issues in partnership with internal teams.
- Create listings and optimize AMZ content (A+, B+, PDPs, Brand Store)
- Evaluate advertising performance and collaborate with agency on strategy that aligns with brand and sales goals
- Create tentpole deal proposals
- Identify and execute on opportunities to drive top-line growth, including assortment expansion/merchandising, pricing optimization, and promotional strategies.
- Collect and provide sales/media data as requested by Unilever Prestige
- Track sessions, sales, ACOS, TACOS, CTR, CVR, Buy Box, organic rankings, and SnS
- Monitor daily/weekly/monthly performance metrics and develop actionable insights
- Prepare and lead weekly/bi-weekly touch base meetings with the Senior Director and the CDO
- Manage and strengthen relationships with partners and vendors to help drive sales
- Proactively identify and quickly resolve sales performance issues and accounting/finance issues
- Working closely with Creative to ensure content and assets for all marketplaces are secured
- Review creative assets
- Support other E-Commerce initiatives, as assigned
- Keep current with the latest Amazon initiatives, eCommerce trends, and technology to keep Murad competitive
- Other duties and responsibilities as assigned
Job Requirements
- 5+ years of experience with Amazon SellerCentral and eCommerce, including a keen understanding of merchandising and advertising
- Ability to work well with a Creative team, effectively communicating and securing channel needs
- Ability to work well as part of a team environment, and as an individual contributor
- Takes initiative, forward-thinking, resourceful, and curious, with the ability to seamlessly work across different departments
- Ability to organize and prioritize workload to meet deadlines, make timely decisions, anticipate problems and provide creative solutions; sense of urgency; organized & detail oriented
- Solid communication skills, both verbally to build relationships, and in writing to accomplish follow-up. Strong listening skills and adaptability to adjust style and message
- Beauty industry experience is preferred but not required
- Experience with Oracle is preferred but not required
- Experience with Photoshop is a nice-to-have
This position is based in our El Segundo, CA headquarters, which is currently 40% hybrid onsite/remote work.
The expected base salary for this position is $45.00-$55.00 per hour. The exact base salary is determined by various factors, including experience, skills, education, geographic location, and budget. Murad offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.
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