Job Description
About us
Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore, while we are currently opening a new office in India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.
We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.
What will you be doing?
We are looking for an enthusiastic and versatile Field Service Coordination & Maritime Communications Technical Support Engineer to join our team. In this hybrid role, you will be part of the Field Service Management and Technical Support teams, contributing to both service coordination and technical support operations. You will play a key role in ensuring seamless service delivery, supporting onboard engineers, and providing high-quality technical assistance to customers.
In this role you will:
Coordinate and manage field service attendances through a global service network
Plan and schedule service interventions based on vessel location and operational constraints
Support field engineers during onboard activities, ensuring compliance with system requirements
Provide technical support to customers across Navarino’s products and services, primarily in networking and system-related issues
Monitor the performance and smooth operation of deployed systems and services
Troubleshoot and resolve incidents related to connectivity, IT infrastructure, and maritime communication systems
Manage and track service requests through centralized ticketing systems (e.g., Freshservice)
Ensure timely communication and updates to customers and internal stakeholders
Participate in a 24⁄7 shift rotation, including support during off-hours, weekends, and holidays
Maintain high standards of customer service, contributing to customer satisfaction, retention, and loyalty
Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or a related field
Experience in technical support and/or service coordination
Strong understanding of networking concepts, including OSI model, TCP/IP, and firewalls
Knowledge of routing and switching technologies
Familiarity with Microsoft environments, including domains and storage systems (NAS)
Excellent command of written and spoken English
Strong communication, problem-solving, and teamwork skills
Great to have
- Cisco Certified Network Associate (CCNA) or equivalent certification
- Basic knowledge of Linux systems
- Experience in the maritime industry and vessel environments
- Familiarity with maritime applications and communication systems
- Microsoft certifications
Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:
- An attractive financial package
- A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team’s success
- Excellent working conditions with a good work-life balance
- Personal development and training opportunities to build your professional growth, skills, and knowledge
- A working environment certified as a “Great Place to Work” for four consecutive years (2022–2025), a “Best Place to Work- Tech” for 2025 and “Best Place to Work- Hellas” 2026
