About First Focus
We are a Managed Service Provider (MSP) established in 2003. We offer outsourced IT solutions to mid-market businesses, typically with 20–200 staff, across Australia and New Zealand. We provide day-to-day IT support, cybersecurity, cloud services, connectivity, and long-term IT strategy. Our specific services include IT Strategy & Procurement, Cloud Strategy & Migration, Managed Security, Cyber Risk Mitigation, Business Continuity & Disaster Recovery, Unified Communications, SharePoint & Microsoft 365 Modernisation, AI Readiness & Automation, and Web & App Development.
We are ISO certified across Information Security, Environment, and Quality. Cloudtango has rated us Australia’s #1 Managed Service Provider for our target market for eight consecutive years. We support over 35,000 end users and operate with offices in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Gold Coast, Newcastle, Hobart, Wollongong, Auckland, and Manila.
We also developed F-Connect, a customer portal that helps clients streamline support and project management. We are a Microsoft Solutions Partner and Zoom Partner.
Mission & Values
Our mission is to simplify technology and provide a consistent IT experience for our clients. Our core values guide how we operate: Live Curiously, Always Communicate, Be The Solution, Win Together, Keep It Simple, Wow the Customer, and Never Stop Growing.
Beyond our services, we are committed to environmental responsibility, with climate-positive processes. We support human rights by following Modern Slavery Act principles. Through our Giving Back initiatives, customer survey responses lead to donations to monthly charities.
Team & Culture
We employ over 300 IT professionals and are consistently rated as one of the best places to work in Australia. Our culture emphasizes transparent communication through daily huddles, core values, and company roundtables. We aim for a work environment free of office politics, where we listen to both our team members and customers.
We encourage curiosity, personal ownership, teamwork, and customer care. We support continuous learning, offer hybrid working arrangements for work-life balance, and provide inclusive support for neurodiverse team members.
Our service delivery model is pod-based. Clients are supported by semi-dedicated teams, including support technicians, engineers, and a General Manager, to provide familiar and consistent service.
Benefits & Perks
We offer flexible working arrangements and hybrid work setups. Our employees receive 10 paid study days per year, with exam fees covered and salary increases tied to certifications.
We provide a FastTrack mentoring program for personal and professional growth, and free access to Uprise for 1:1 coaching with qualified psychologists or counselors.
Other benefits include:
- Neurodiversity support
- A BYOD allowance of $40/month or equipment provision
- Profit sharing and loyalty bonuses
- Regular social events, including EOFY and Christmas parties
- A Tesla company car option for certain roles under specific conditions
Benefits in our Philippines office include:
- HMO from day one, with one dependent covered immediately
- Dayshift schedule with weekends off
- 25 days paid leave
- Employee referral and MVP bonuses
Frequently Asked Questions
First Focus is a Managed Service Provider offering IT support, cybersecurity, cloud services, connectivity, and IT strategy. Specific services include IT Strategy & Procurement, Cloud Strategy & Migration, Managed Security, Cyber Risk Mitigation, Business Continuity & Disaster Recovery, Unified Communications, SharePoint & Microsoft 365 Modernisation, AI Readiness & Automation, and Web & App Development. They also provide a client platform called F-Connect for support and project management.
First Focus offers flexible working arrangements, 10 paid study days per year, covered exam fees with salary increases for certifications, a FastTrack mentoring program, and access to Uprise for 1:1 coaching. Other benefits include neurodiversity support, a BYOD allowance, profit sharing and loyalty bonuses, and regular social events. Some roles may include a Tesla company car option. Benefits in the Philippines office include HMO from day one with one dependent, dayshift schedule with weekends off, 25 days paid leave, and employee referral/MVP bonuses.
First Focus cultivates a culture that emphasizes transparent communication, teamwork, curiosity, and a focus on helping people use technology. It is recognized as one of the top places to work in Australia. The company avoids office politics, fosters an environment of continuous learning, and supports work-life balance, including hybrid working arrangements and initiatives for equality, charity, and sustainability through its MAD Council. It also provides inclusive support for neurodiverse team members.
First Focus uses a pod-based service delivery model, where clients are supported by a semi-dedicated team of support technicians, engineers, and a General Manager. This approach aims to provide familiar, consistent, and accountable service with deep technical knowledge.
Yes, First Focus supports continuous learning and career development through initiatives like 10 paid study days per year, covered exam fees, salary increases for achieving certifications, and a FastTrack mentoring program. They also provide regular internal training.
First Focus was founded in 2003.
First Focus is active in the Information Technology Solutions, Managed Service Provider, It Outsourcing, It Support, Cloud Services, It Consulting, Private Cloud, It Strategy, Managed Cybersecurity, Managed It, Unified Communications, Connectivity, and Essential Eight markets.
First Focus has 201-500 employees.
First Focus hires in 🇦🇺 Australia, and 🇵🇭 Philippines.
Yes! First Focus is actively hiring with 4 open remote jobs available now.
Yes, First Focus is a remote-first company.
First Focus's website is www.firstfocus.com.au .
4 remote jobs at First Focus
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