Receptionist

Job description

Receptionist

Remote | Human Resources | Full-Time

WHO WE ARE

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of “Best Places to Work” awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you’ll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We’re seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

THE ROLE

Reporting to the Office Manager, we are looking for a professional, high-energy Receptionist to serve as the first point of contact for our Nashville headquarters. This role is essential to creating an exceptional experience for employees, visitors, and vendors while providing critical operational support to ensure our office runs smoothly every day.

The Receptionist is responsible for managing front desk operations, coordinating visitor experiences, and supporting the Office Manager with facilities management, including breakroom operations, conference room readiness, supply inventory, and event logistics. This position ensures our workspace is welcoming, well-maintained, and fully functional at all times. This is a full-time in-office position located in downtown Nashville.

YOU WILL

Front Desk & Visitor Management

• Greet all visitors with professionalism and warmth, creating an outstanding first impression
• Manage visitor check-in process and badging
• Coordinate parking validation for visitors and guests
• Manage hoteling desk reservations and workspace setup for remote employees visiting the office
• Maintain a welcoming and organized reception area

Facilities & Office Operations

• Manage breakroom operations including stocking supplies, beverages, and snacks
• Ensure all conference rooms are clean, tidy, and fully prepared for meetings each day
• Monitor and replenish office supplies, pantry items, and breakroom inventory
• Order catering and lunch for team meetings, events, and special occasions
• Coordinate with vendors for office maintenance, cleaning, and supply deliveries
• Maintain common areas to ensure they are welcoming and well-organized at all times

Administrative & Event Support

• Manage incoming and outgoing mail, packages, and courier services
• Coordinate conference room bookings and resolve scheduling conflicts
• Support the recruiting team with scheduling candidate interviews, coordinating interview logistics, and other recruitment coordination tasks as needed
• Support employee engagement events, culture initiatives, and team celebrations
• Assist with onboarding new employees, including workspace setup and building orientation
• Provide administrative backup for the Office Manager and Executive Assistant team as needed
• Process expense reports and maintain administrative documentation

Culture & Team Collaboration

• Be a culture carrier, embodying Ncontracts’ values in every interaction
• Contribute to a positive, inclusive, and collaborative office environment
• Participate in cross-functional projects and process improvements
• Build strong relationships across all departments and levels

YOU BRING (Qualifications)

• 2+ years of experience in a receptionist, front desk, or administrative support role
• Strong customer service orientation with a hospitality mindset
• Proven ability to manage facilities operations, inventory, and vendor relationships
• Excellent organizational skills and ability to manage multiple priorities simultaneously
• Proactive problem-solver who anticipates needs and takes initiative
• Proficiency in Microsoft Office Suite, Teams, and calendar management tools
• High level of discretion when handling confidential information
• Professional appearance and presentation with high emotional intelligence
• Strong attention to detail and commitment to maintaining a polished environment

BONUS POINTS (Preferred Qualifications)

• Experience in a fast-paced tech or software company environment
• Background in hospitality, facilities management, or office operations
• Experience with vendor management and catering coordination
• Familiarity with visitor management systems and office technology platforms
• Event planning or coordination experience
• Track record of improving office operations or processes

WE OFFER

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days
• And much more!

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $40,000 to $50,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.