Job description
NeoWork is currently seeking a proactive and organized Virtual Medical Assistant to join our growing team. As a Virtual Medical Assistant, you will provide essential administrative support to healthcare professionals, ensuring smooth operations and high-quality patient care.
At NeoWork, we believe in leveraging technology to enhance healthcare services. In this role, you will assist with scheduling appointments, managing patient records, handling communications, and performing various administrative tasks that contribute to efficient healthcare delivery.
We are looking for someone who is detail-oriented, has strong communication skills, and is comfortable using digital tools to collaborate with healthcare providers and patients. The ideal candidate should have experience in a medical office setting and possess a solid understanding of medical terminology.
Responsibilities
Manage appointment scheduling and patient follow-ups
Assist in maintaining and organizing patient records and documents
Handle inbound and outbound communications with patients and healthcare professionals
Prepare and send patient reminders and educational materials
Support billing and coding processes, as needed
Maintain confidentiality and adhere to HIPAA regulations
Provide administrative support to healthcare providers as needed
Assist with other tasks and projects as required
High school diploma or equivalent; certification as a Medical Assistant is a plus
At least 1-2 years of experience in a medical office or healthcare-related role
Strong understanding of medical terminology and healthcare practices
Excellent organizational skills and attention to detail
Proficiency in using medical software and digital communication tools (Hubspot)
Strong written and verbal communication skills
Ability to handle confidential information with discretion
Owned computer or laptop and stable internet connectivity.
Knowledgeable in Office 360, Google Apps, and client-facing communication.
We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.
