Job Description
We are seeking an Outbound Logistics Coordinator to join our Customer Supply Chain team. This newly created role is responsible for managing the process from approved order through successful carrier pickup, ensuring timely communication, accurate data entry, and reliable execution.
This position is highly communication-driven and requires someone who can manage a high volume of emails, maintain exceptional attention to detail, and navigate multiple systems efficiently.
Key Responsibilities
Coordinate the handoff from approved customer orders to executed carrier pickups
Confirm pickups with carriers via email and ensure timely follow-up
Complete routing requirements within customer portals
Populate and maintain shipment information in NetSuite templates
Prepare and distribute daily pickup summary reports
Manage missed pickups through resolution and communicate updates to stakeholders
Ensure accurate entry and maintenance of purchase orders, ship dates, freight classes, and shipment details
Meet a 2-hour SLA for carrier communications
Navigate multiple customer portals, NetSuite, and dock scheduling systems while adhering to customer-specific requirements
Strong professional written communication skills
Experience handling high-volume email correspondence
Excellent attention to detail and data accuracy
Strong organizational and time-management skills
Ability to work across multiple systems and platforms simultaneously
Experience in logistics, supply chain, transportation, order management, or operations support is preferred
Ability to work independently in a remote environment
Performance Metrics
Success in this role will be measured by:
Communication quality and responsiveness
Data accuracy and reliability
Timely execution of routing and pickup activities
Effective resolution of missed pickups and exceptions
100% remote work environment
Full-time employment
Opportunities for career growth and advancement within the supply chain organization
Collaborative and supportive team culture
Exposure to global logistics and supply chain operations
Paid time off
Health insurance
