Job Description
Job Title: ServiceNow Architect – HRSD Module
Location: Remote
Experience: 10+ Years
Job Summary
We are looking for a highly experienced ServiceNow Architect with strong expertise in the HR Service Delivery (HRSD) module. The candidate will lead the design, architecture, and implementation of scalable HR solutions on the ServiceNow platform, ensuring alignment with business goals and HR digital transformation initiatives.
Key Responsibilities
Architect and design end-to-end HRSD solutions on the ServiceNow platform
Lead HRSD implementations, ensuring best practices and scalability
Collaborate with business stakeholders, HR teams, and technical teams to gather requirements and translate them into technical solutions
Drive implementation of:
HR Case Management
Employee Service Center (ESC)
Lifecycle Events
Knowledge Management
Define and enforce platform architecture, governance, and standards
Design and implement integrations using REST/SOAP APIs and MID Server
Provide technical leadership, mentoring developers and guiding teams
Ensure optimal performance, security, and maintainability of solutions
Participate in Agile/Scrum ceremonies and project planning
Required Skills & Experience
10+ years of overall IT experience
3+ years of hands-on experience in ServiceNow HRSD module
Strong expertise in:
HR Case Management
Employee Service Center (ESC)
Lifecycle Events
Knowledge Management
Proficiency in ServiceNow scripting:
JavaScript
Glide API
Business Rules
Script Includes
Experience with integration technologies:
REST APIs
SOAP APIs
MID Server
Strong understanding of ServiceNow data model and CMDB
Experience in solution architecture and platform design
Familiarity with Agile/Scrum methodologies
Preferred Qualifications
ServiceNow Certified (CSA / CIS-HRSD / CAD preferred)
Experience in large-scale HR transformation programs
Strong stakeholder management and communication skills
Why Join?
Fully remote opportunity
Work on enterprise-level HR transformation projects
Competitive compensation up to 40 LPA
Opportunity to lead architecture and drive innovation
