Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The WFM group is looking for a talented Program Manager Lead to join its leadership team and play a critical role in driving excellence across our global operations.
This strategic, high impact role is focused on driving operational excellence, leading complex, cross functional initiatives in a dynamic environment and continuously improving productivity across our product portfolio.
As a key member of the WFM management, you will lead cross site program managers, be accountable for operational execution and ensure alignment with business goals. You will be responsible for budget control, cost optimization and ensuring that strategic decisions are effectively implemented across the organization.
You will closely collaborate with Engineering managers, architects, Product managers, QA leads and senior leadership. The group consists approximately 230 team members across Israel, the US, and India.
How will you make an impact?
- Own and manage group level operations, including budget planning, cost control, and execution management.
- Ensure leadership decisions are translated into actionable plans and successfully implemented across teams.
- Promote a data driven culture by monitoring and reporting on operational KPIs to senior management.
- Lead and mentor Program managers across multiple geographies, facilitating a culture of collaboration, accountability and continuous improvement.
- Identify and drive initiatives to improve productivity and efficiency across the group.
- Monitor and enhance Agile and DevOps processes, ensuring teams are aligned with NiCE Agile Methodology and KPIs.
- Lead the assimilation of GenAI tools to automate routine tasks, streamline workflows, and drive innovation.
- Manage full program delivery, including content, timeline, quality and risk management.
- Synchronize cross functional teams to ensure organizational readiness for releases.
- Facilitate retrospectives and drive continuous improvement based on team feedback and insights.
Have you got what it takes?
- B.Sc. in Computer Science, Software Engineering, Industrial Engineering, or a related field.
- Strong development background and technical understanding.
- 8+ years of experience as a Program Manager, Engineering Manager or Release Manager in a global high tech environment.
- Demonstrated success in managing teams and mentoring leaders across sites.
- Expertise in Agile methodologies, program management tools, matrix management and operational best practices.
- Experience implementing GenAI tools or automation solutions in engineering or product environments.
- Excellent communication and interpersonal skills – proactive, responsible, self managed and a strong team player.
- Fluent in English.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8920
Reporting into: Vice President, Engineering, CX
Role Type: IC
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
