Job Description
About Nintex:
At Nintex, we are transforming the way people work, everywhere.
As the global standard for process intelligence and automation, we’re trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.
We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.
About the role:
Customer Marketing Manager will support and scale our customer marketing efforts. This role focuses on elevating the voice of the customer through advocacy, storytelling, and engagement programs that highlight customer outcomes and value. The role works closely with Marketing, Customer Success, Product, Solution Engineering, Sales and the Partner Team to help bring customer stories to life and strengthen relationships by adding value throughout the customer lifecycle.
Your contribution will be:
- Support and execute customer advocacy initiatives, including customer stories, testimonials, and references
- Develop customer case studies, quotes, and proof points for use in press releases, the website, sales assets, and campaigns
- Identify and coordinate customers to participate in webinars, events, and speaking opportunities
- Act as a thought partner on the Customer Advisory Board, contributing to planning, content, and follow-up
- Help launch and manage a customer newsletter focused on value, education, and engagement
- Partner with Product, Solution Engineering, Digital, and Customer Success teams to support customer communications, including future in-app notifications
- Collaborate with Customer Success to identify customer champions and advocacy opportunities
- Work with the Partner Team to extend programs and activities to our partners’ customer base, ensuring consistent reach and impact
- Track and report on customer marketing activities and engagement metrics
To be successful, we think you need:
- 4–7 years of experience in customer marketing, lifecycle marketing, or related B2B SaaS marketing roles
- Strong writing and storytelling skills, with the ability to translate customer outcomes into clear, compelling narratives
- Experience working directly with customers and cross-functional internal teams
- Exposure to customer advocacy or reference programs (formal or informal)
- Strong organizational skills and attention to detail
- Comfortable executing multiple projects in parallel in a fast-paced environment
- Experience with webinars, virtual events, or customer communications is a plus
What’s in it for you?
Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.
While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
- Global Gratitude and Recharge Days
- Flexible, paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact, paid volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community
View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.
Target Compensation Range (US ONLY): $110,000 - $147,000 USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate, base pay will ultimately be decided at the offer stage, based on an individual candidate’s skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location, role specific qualifications, and seniority. Nintex also offers a competitive benefits package including paid time off, twelve paid holidays, 401(k) with employer match, and more.
Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.
