Job Description
About Ofload and Our Mission
FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.
At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment.
This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives.
Why Join Ofload?
Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.
We’ve raised over $100M in funding from some of the world’s top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognised for our innovation and culture:
- Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform
- Ranked #2: AFR BOSS Best Places to Work 2024 in Transport and Construction
- Recognised in AFR BOSS Fast100 List 2025 with second highest revenue
- Recognised in Deloitte Fast50 3 consecutive years
- Recognised in AFR FastStarters 3 consecutive years
At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you.
About the Role
Position Purpose
The Logistics Coordinator plays a key role in ensuring efficient, timely, and high-quality freight delivery outcomes. Acting as the bridge between shippers and carriers, this role is central to the execution of Ofload’s operational performance, maintaining strong service levels, solving problems in real time, and driving continuous improvement in delivery outcomes.
This position is also an advocate for Ofload’s technology and services - empowering partners to embrace our platform, helping digitise traditionally analogue processes, and contributing to our mission to make freight smarter and greener.
The Role
The Logistics Coordinator sits within the Operations function, working closely with Carrier Management, Solutions, Product, and Sales. The role is on the frontline of daily freight execution—coordinating high volumes of loads, ensuring service standards are upheld, and actively engaging with partners to resolve issues and improve performance.
This is a high-paced, collaborative team environment that values initiative, ownership, and a bias toward action.
What you’ll be doing
- Relationship Management - Manage day-to-day relationships with shippers and carriers, setting clear expectations and maintaining a high standard of service delivery.
- Shipment Allocation - Make informed, real-time decisions to allocate loads to the most appropriate carriers, balancing service, cost, and capacity.
- Margin Management - Monitor margin levels when allocating freight, ensuring carriers selected are not only compliant and reliable but also support strong commercial outcomes for Ofload.
- Issue Resolution & Escalation - Act as first-line support for operational and technical issues, resolving challenges quickly and proactively.
- Partner Enablement - Support carriers in using Ofload’s platform and tools effectively, helping lift tech adoption and engagement.
- Data & Reporting- Maintain accurate and timely records of partner interactions, service incidents, and shipment data in relevant systems.
- Continuous Improvement-Identify process gaps and suggest improvements that enhance service levels or operational efficiency.
Collaboration- Work cross-functionally to improve end-to-end customer experience and provide feedback to internal teams on process, product, and partner insights.
About you
- 1+ years experience as a logistics coordinator specifically in the road freight industry
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- High level of ownership, accountability, and problem-solving capability.
- Strong stakeholder management and communication skills.
- Ability to work independently while collaborating effectively within a high-growth team.
At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
More than a job! We look after you through:
- Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
- Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and
- Our annual Summer Camp offsite
Office Benefits:
- Weekly catered breakfast, monthly team lunch and a number of delicious snacks
- Morning brew of your choice at our local cafe
- Quarterly celebrations and team events;
- Table tennis, board games and an office library
