Job description
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Global Business Director
Location: Central London, (3 days a week from our London offices)
Position Overview:
An accomplished agency client leader is sought to direct a Global AI Programme. As Business Director, you will lead the strategic execution of this transformational global initiative while nurturing senior client relationships and ensuring financial performance. This position requires a leader who can balance client partnership, programme governance, commercial acumen, and the operational understanding needed to identify opportunities and deliver seamlessly globally.
The Role:
Reporting to the Global Managing Director, you’ll join the Senior Leadership Team with direct accountability for a Global Account leveraging AI at its heart. This strategic position requires a commercially astute client leader who can:
Lead the Global Programme end-to-end, from strategic planning through to implementation and evolution
Partner with senior global leadership and C-suite clients to align objectives with business priorities
Nurture and develop key client relationships, serving as a trusted advisor on the client’s business
Understand delivery capabilities with AI, enabling you to identify growth opportunities and optimise value
Drive integration of specialist capabilities and Gen AI solutions across the global network
Lead cross-functional governance through Central Hub structures, establishing standards for AI implementation, creative excellence, and collaborative frameworks
Ensure programme and financial performance while balancing global consistency with market needs
Key Responsibilities:
Programme Leadership:
Own the strategic roadmap and execution of the programme
Establish governance, KPIs, and success metrics aligned to business outcomes
Lead cross-functional teams across multiple geographies
Manage risks, dependencies, and escalation protocols
Drive continuous innovation within the framework
Report performance and insights to senior leadership
Client Relationship Management:
Interface with C-suite leadership and senior global clients managing portfolios of £10M+
Build and maintain trusted advisory relationships with CMO-level stakeholders
Understand evolving client needs and translate them into deliverables
Monitor client satisfaction and proactively address concerns
Facilitate alignment between client expectations and capabilities
Identify opportunities to expand scope and value within existing client relationships
Champion client success stories and account impact
Financial & Commercial Acumen:
Maintain financial accountability for performance and profitability
Understand pricing models, resource costs, and margin implications
Identify commercial opportunities within the existing body of work
Develop business cases for account expansion or evolution
Analyze financial data to inform strategic decisions
Balance investment in innovation with commercial sustainability
Strategic Oversight of Delivery:
Maintain operational understanding of how work is delivered across markets
Partner with operational leads to ensure quality, efficiency, and client satisfaction
Identify opportunities for capability enhancement or process improvement
Understand delivery across creative and digital channels including:
Online and offline creative design
Integrated campaigns
Social media strategy
E-commerce services
Influencer marketing
POSM (Point of Sale Materials)
Marketing technology and AI solutions
Facilitate integration between market leads and specialist group companies
Champion implementation of market-leading Gen AI solutions
Team Leadership:
Foster a high-performance, collaborative culture across global teams
Lead teams through transformation and change initiatives
Promote knowledge sharing and best practice adoption across the network
Contribute to global strategic initiatives beyond the scope
Required Experience:
10+ years in senior client services and programme management
Proven track record leading complex, multi-market accounts or managing large-scale client relationships
FMCG or consumer goods industry experience partnering with global senior stakeholders
Strong financial acumen with demonstrated ability to manage P&L or programme budgets
Experience implementing AI or emerging technology solutions at scale
Understanding of creative and digital production across multiple channels
Background in integrated marketing and agency/in-house creative environments
Proficiency with agency tools, business intelligence platforms, and presentation software
Key Attributes:
Strategic thinking combined with commercial and client service mindset
Strong financial acumen and ability to connect outcomes to business value
Exceptional relationship building and executive communication skills
Consultative approach with ability to identify opportunities and unarticulated needs
Collaborative leadership style with strong influencing and facilitation skills
Operational curiosity with ability to understand delivery without micromanaging
Resilient and adaptable in fast-paced, matrixed environments
Passion for innovation, particularly in AI and creative technology
Req ID: 15962
LI-KA1 #LI-Hybrid #LI-Director
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
