Job Description
IT Support & Systems Administration (Remote, USA)
Location: Remote, USA
Employment type: Contract
Indicative rate: $80–$90/hr
We are seeking skilled IT Support and Systems Administration professionals to join our team in a contract capacity. This role involves providing technical support to end-users, troubleshooting hardware and software issues, and managing systems administration tasks. Candidates will work in a dynamic environment, addressing a variety of IT challenges while ensuring a high level of customer satisfaction. The ideal candidates will have a strong background in help desk support, systems administration, and a commitment to delivering exceptional service.
Core skills
- Help Desk Support
- Technical Troubleshooting
- Windows Administration
- Customer Service
- Active Directory
- Systems Administration
- Desktop Support
- Cloud Management
Required qualifications
- 2+ years of experience in IT support or systems administration
- Proficiency in Windows operating systems and Microsoft 365
- Experience with Active Directory user management
- Strong troubleshooting skills for hardware and software issues
- Ability to provide excellent customer service
- Familiarity with remote support tools and techniques
- Experience in a help desk or service desk environment
Preferred qualifications
- Experience with cloud services, particularly Microsoft Azure
- Knowledge of ITIL framework
- Bilingual in English and Spanish
- Experience in a healthcare or financial services environment
