Job description
Our client is seeking a senior ServiceNow SAM Architect to lead the design, implementation, and ongoing improvement of a Software Asset Management (SAM) solution within ServiceNow SAM Pro. This role partners with IT Operations, Procurement, and Finance to improve software compliance, optimize licensing spend, and ensure data accuracy.
Serve as the subject matter expert for ServiceNow SAM Pro, aligning configuration to business requirements and ITAM best practices.
Configure and customize SAM Pro capabilities including:
Software discovery and normalization
Reconciliation
License management
Compliance reporting and dashboards
Provide technical guidance to developers, engineers, and administrators on SAM Pro configuration and usage.
Create and maintain technical documentation (design specs, configuration guides, SOPs).
Integrate SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance).
Lead/oversee data migration and data cleansing activities to ensure SAM data accuracy and integrity.
Analyze current SAM processes and implement streamlined workflows to reduce cost and improve efficiency.
Partner with stakeholders to define and document SAM policies and procedures, drive adoption across the organization.
Develop, enhance, and support compliance reporting; identify gaps and support audits of software assets.
Troubleshoot complex SAM Pro issues and support platform upgrades/maintenance.
Required Qualifications
Active Secret clearance
15+ years of relevant experience (bachelor’s degree may substitute for 5 years)
5+ years supporting/configuring IT Asset Management (ITAM) with a focus on Software Asset Management (SAM)
3+ years implementing/configuring ServiceNow SAM Pro
Experience with software licensing models (perpetual, subscription, SaaS) for major vendors (e.g., Microsoft, Oracle, Adobe)
Experience with software discovery tools and techniques
Strong data analysis and reporting experience
Proficiency with ServiceNow scripting (JavaScript)
Experience with ServiceNow integrations (REST APIs, web services)
Strong analytical/problem-solving and communication skills; able to work independently and in a team
Preferred Qualifications
ServiceNow CMA/CTA (SAM-focused)
ServiceNow CSA
CIS-SAM (Implementation Specialist – Software Asset Management)
ITIL Foundation
