Job description
Location:
West or Central U.S. (Austin, Dallas, Denver, Bay Area, Los Angeles, San Diego, Seattle, Phoenix, Salt Lake City, Portland)
YOUR MISSION:
As a Senior Value Consultant at Parloa, you’ll be the strategic bridge between enterprise business priorities and AI-driven transformation. Your mission: architect and validate the ROI models, business cases, and financial narratives that win transformational deals and prove customer success at scale.
Value Consultants will build what CFOs and COOs need to see, translate complex AI capabilities into defensible financial outcomes, and create the economic foundations that unlock enterprise deals. Your work is hands-on and insight-first—you’ll be modeling, analyzing, and presenting directly in the field. What you deliver not only makes deals close, it also defines how customers experience value and shapes how we scale.
This is not about generic proposals. This is about engineering the business case that makes it work—under real-world enterprise scrutiny, with economic buyers, at speed and scale.
IN THIS ROLE YOU WILL:
- Own value engineering engagements: Lead the strategic and financial execution of Parloa’s value propositions inside large, complex enterprise environments. This includes owning the journey from pre-sales to expanding new use cases at existing strategic customers.
- Build ROI models and business cases: Create executive-ready financial frameworks that quantify Parloa’s impact on cost reduction, revenue generation, and customer experience metrics
- Lead Business Value Discovery: Facilitate discovery sessions with prospects to identify objectives, pain points, and the success metrics that matter most to their organization
- Influence at senior levels: Engage with enterprise executives and senior business stakeholders, presenting value realization reports and joint impact statements to strengthen relationships. Buyer confidence should be built across C-suite personas through rigorous, credible analysis
- Partner with sales teams: Advise Account Executives and Solution Engineers on value-based positioning and competitive differentiation throughout the sales cycle
- Validate under pressure: Support Engagement Managers post-live in validating realized value against projected outcomes and shaping expansion readiness
- Shape the playbook: Act as the feedback loop between the field, our GTM teams, and product —turning strategic/customer learnings into reusable templates, industry benchmarks, and product features in the roadmap
- Travel: 25 - 40%
WHAT YOU BRING TO THE TABLE:
- 5-8+ years of professional experience in value engineering/consulting, management consulting, or strategic advisory roles supporting enterprise software/SaaS sales
- Proven track record of building ROI models and business cases that have directly influenced $1M+ enterprise deals
- Strong financial acumen—fluent in NPV, IRR, TCO, payback period, cost-per-interaction, and business case construction
- Exceptional executive presence with the ability to operate independently in high-stakes settings, especially when presenting to CFOs, CIOs, and other C-level audiences
- A strategist’s mindset with bias for insight, credibility under pressure, and an obsession with making the numbers tell the right story
- Advanced Excel/Google Sheets skills for financial modeling; experience with data visualization and presentation tools
NICE TO HAVE:
- Industry expertise in Travel, Insurance, Healthcare, Financial Services, or Retail; experience with contact center operations, CX technology ecosystems (CCaaS, CRM, workforce management); background at top-tier consulting firms or enterprise software vendors
WHAT’S IN IT FOR YOU?
- The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
- Invitation to join us in Berlin for an immersive company onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, Unlimited PTO and travel opportunities.
- Regular team events, game nights, and other social activities.
- A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
OTE Salary Range - $170,000 - $240,000 OTE + Equity
Salary Range
$170,000—$240,000 USD
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
