Job description
Industry: Healthcare / Patient Operations / Clinical Support
Work Arrangement: Fully Remote
Job Type: Full-time
Work Schedule: Monday to Friday, 40 hours per week — 8:00 AM–5:00 PM / 9:00 AM–6:00 PM PST
Locations:
- Philippines (primary)
- LATAM (Mexico, Colombia, Brazil, Argentina)
- Other remote regions with strong English communication and healthcare operations experience
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a fast-growing healthcare provider focused on delivering personalized care for patients suffering from chronic headaches and migraines. Their mission is to provide compassionate, specialized treatment that improves quality of life. The team combines clinical expertise, empathy, and innovation to ensure every patient receives exceptional, ongoing support throughout their care journey.
Role Overview
We’re hiring a Migraine Care Navigator to serve as the primary point of contact for patients, guiding them through their care journey with empathy, precision, and proactive communication. You’ll manage patient onboarding, appointments, and follow-ups—ensuring each interaction reflects compassion, efficiency, and clinical accuracy.
This role is ideal for someone with a healthcare background who’s passionate about improving patient outcomes and thrives in a supportive, mission-driven environment.
Your Impact
You’ll play a vital role in transforming how patients experience care. By coordinating between patients, clinicians, and administrative teams, you’ll ensure that each patient feels heard, supported, and informed—contributing directly to improved patient satisfaction and operational efficiency.
Core Responsibilities
Patient Intake & Onboarding – 30%
- Conduct initial patient intake assessments, gathering relevant health and symptom details.
- Guide new patients through the onboarding process and explain treatment pathways.
- Coordinate with providers to ensure accurate documentation and communication of care plans.
Patient Care & Support – 30%
- Manage and schedule appointments efficiently to minimize wait times.
- Follow up post-appointment to monitor patient progress and care adherence.
- Assist patients with rescheduling as needed to ensure continuity of care.
- Provide educational materials and address patient inquiries, escalating complex cases to the clinical team.
Coordination & Quality Improvement – 25%
- Collaborate with medical, administrative, and billing teams to maintain accurate patient records.
- Support billing and insurance workflows, including prior authorizations and claims follow-ups.
- Collect patient feedback and identify areas for process improvement.
Operational Support & Communication – 15%
- Liaise with internal teams to resolve scheduling or documentation issues promptly.
- Track assigned cases and ensure follow-ups are completed on time.
- Contribute to SOP enhancements that streamline communication and patient experience.
Must-Have (Required):
- 2–3+ years of experience in patient navigation, healthcare coordination, or medical assistance.
- Background in healthcare operations or patient advocacy with knowledge of medical terminology.
- Strong communication and empathy skills—able to comfort and guide patients professionally.
- Familiarity with EHR/EMR systems, scheduling software, and HIPAA compliance.
- Excellent organizational skills; able to multitask and manage high patient volume.
- Strong attention to detail and reliability in maintaining patient documentation.
Nice-to-Have (Preferred):
- Experience supporting U.S.-based healthcare providers.
- Familiarity with insurance and prior authorization processes.
- Previous experience in telehealth or specialty clinic environments.
- Adaptable and comfortable working in evolving healthcare workflows.
Tools Proficiency
Required:
- Communication Tools: Slack, Zoom, Gmail
- Patient Systems: EHR/EMR, Airtable, or similar
- Scheduling Tools: Calendly, Google Calendar
- Productivity Tools: Google Workspace (Docs, Sheets, Drive)
Preferred:
Task Management: Notion, Asana
Customer Support: Zendesk, Dialpad, or Front
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Generous PTO: In accordance with company policy
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Work-Life Balance: Flexible hours that support a healthy balance
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Top-grading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If you’re passionate about patient care and thrive in fast-paced, mission-driven environments, this role is for you. Apply now to join a healthcare team making a lasting impact on the lives of migraine patients.
