Job description
🚀 About PermitFlow
PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.
We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.
Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.
✅ What You’ll Do
Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
Document best practices and repeatable playbooks to make future onboarding faster and more consistent
Capture and synthesize feedback from customers to inform product priorities and process improvements
Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
🙌 What We’re Looking For
2 to 6 years in customer-facing roles at B2B or SaaS companies, for example solutions engineer, implementation consultant, technical account manager, customer success engineer, or product-oriented operations.
Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers.
High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code.
Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives.
Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live.
Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests.
Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before.
Construction or permitting experience is a plus but absolutely not required.
💙 Benefits
📈 Equity packages
💰 Competitive Salary
🩺 100% Paid health, dental & vision coverage
💻 Company issued laptop
🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
🚍 Commuter benefits
🎤 Team building events
🌴 Unlimited PTO
