Job Description
Location: London (Hybrid Working - 3 days per week office attendance)
About Zuora
At Zuora, we’re building what we call Modern Business. As the world moves toward subscription and usage-based models, we help organisations create recurring customer relationships that drive sustainable growth — for their businesses, their customers and the planet.
Our platform powers some of the world’s most innovative companies across software, media, telecom, IoT and beyond, enabling them to monetise new business models, deepen customer relationships and deliver exceptional digital experiences.
The Team & The Opportunity
We’re looking for a Senior Customer Solution Engineer to join our growing EMEA team, supporting enterprise customers and prospects across the region.
This is a highly collaborative, customer-facing role where you’ll sit at the intersection of technology, business strategy and value-based selling. You’ll partner closely with Account Executives, Product, Solutions and Customer teams to help organisations understand what’s possible with Zuora — and how to turn that into real business outcomes.
This role is location-specific and designed for someone ideally based in the London or Home Counties area, with regular time spent collaborating in our office to maximise impact.
What You’ll Be Doing
Become a trusted Zuora expert through comprehensive onboarding and enablement across our products, solutions and use cases
Build strong technical relationships with customers and prospects, developing a deep understanding of their goals, constraints and operating models
Lead compelling product demonstrations and technical presentations for senior stakeholders, including C-level audiences
Design tailored, end-to-end demos aligned to each customer’s strategic objectives across multiple industries
Support complex enterprise sales cycles by securing technical wins, addressing objections and clearly differentiating Zuora’s value
Partner with Product and Solutions teams to influence roadmap priorities based on customer and market feedback
Own adoption and technical health across accounts, ensuring customers realise value and meet agreed KPIs
Help shape commercial strategy and identify expansion opportunities across business units and use cases
Coordinate technical resources across Zuora and our partners to support successful outcomes
Contribute to RFPs/RFIs, field events, and customer references where appropriate
Support escalation management and collaborate cross-functionally to resolve issues and drive success
Travel within your territory as needed
What We’re Looking For
You don’t need to tick every box — we value potential, curiosity and mindset as much as experience.
5+ years’ experience in Sales Engineering, Presales, Solution Consulting or Solution Architecture
Strong interest in — or experience with — SaaS, Cloud and enterprise technology
Comfort translating technical concepts into clear, business-focused value conversations
Excellent presentation and communication skills, with confidence engaging both technical and non-technical audiences
Familiarity with subscription or recurring revenue models (or a desire to become an expert)
Experience working within a structured sales methodology (e.g. MEDDIC, Value Selling)
A general understanding of APIs and modern application architectures
Bachelor’s degree and/or relevant FinTech or enterprise software experience
Our Technology Environment
You’ll work alongside teams using modern, cloud-native technologies including:
Java, Spring, REST APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS
Life at Zuora (#ZEOLife)
As a ZEO, you’re empowered to take ownership, think differently and make a measurable impact. We’re building an inclusive, high-performance culture where people can grow, learn and do the best work of their careers.
We support our people with:
Competitive compensation and performance-based incentives
Comprehensive health and wellbeing benefits
Generous, flexible time off plus company-wide year-end break
Fully paid parental leave
Learning & development stipend
Volunteering opportunities and charitable donation matching
Mental wellbeing resources and support
(Benefits may vary by country and will be discussed during the interview process.)
Flexible Working, Done Thoughtfully
Zuora teams are empowered to design ways of working that balance flexibility with collaboration. For this role, you’ll combine remote work with regular in-office collaboration in London at least 3 times per week helping you build strong relationships and maximise impact.
Our Commitment to Inclusion
At Zuora, everyone belongs. Different perspectives, experiences and backgrounds make us stronger. We’re proud to be an equal opportunity employer and encourage applications from all communities.
If you need adjustments or support during the application or interview process, we’re here to help.
