Customer Success Director at Pixalate

Job Description

Customer Success Director (Singapore) - AdTech Experience Required

Position Overview

We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. This role requires managing clients in US and UK time zone.

What will you do?

Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers
Maintain awareness of client needs and opportunities for expansion
Understand competitive landscape, new industry developments and standards
Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
Ensure Pixalate product adoption, client satisfaction and account health

What do you need to know?

Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education and experience should you possess?

BA/BS degree in technical, business or other related field (or equivalent experience)
6+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
Excellent time management and organizational skills
Ability to maintain poise under stress, especially when resolving time-sensitive issues
Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)
Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
Data-driven, analytical and process-oriented
Excellent written and verbal communication / presentation skills
Self-starter capable of thriving in a startup environment
Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment

What will you oversee?

Onboarding
Training
Customer Support
Business Reviews and Reporting
Subscription Renewals / Cross-sells / Up-sells
Account health assessments
Advocacy

Would you like working at Pixalate?

Everyone’s a data addict and an analytical thinker
Titles don’t mean much; you attain respect by producing results
We appreciate small, highly-productive teams
Slack is a way of life; short emails are encouraged
We hold a fearless attitude in high esteem
We worship bold ideas
Chess players do well
We revere collaboration, collaboration, collaboration!

What perks do we have to offer?

We focus on doing things differently and challenge each other to be the best we can be, offering our employees:

A Competitive Compensation Package
Monthly Internet Reimbursement
Casual, Remote Work Environment
Flexible Hours
Opportunity for Advancement and Professional Development
Fun Annual Team Events
Being part of a high-performing global team that wants to win and have fun doing it

What does the media say about us?