Job description
At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether
The Purpose:
The Technical Program Manager (TPM) at PPRO drives the successful delivery of complex, cross-functional initiatives that sit at the intersection of customer integration, product development, and engineering execution. Acting as the technical and operational bridge between external partners and internal teams, the TPM ensures that PPRO meets its commitments to enterprise customers through clear communication, structured planning, and technical depth.
Key Responsibilities:
Customer Interface & Technical Leadership
- Act as the primary technical point of contact for strategic partners, understanding their APIs, integration models, SLAs, and roadmaps.
- Translate partner requirements and changes into actionable delivery plans for PPRO’s internal teams.
- Build deep technical understanding of payment systems, data flows, and architectures to anticipate integration challenges and ensure compliance with PPRO standards.
Programme Leadership & Delivery
- Own end-to-end delivery of large, multi-team technical programs — from scoping and planning through to execution and launch.
- Define and manage delivery plans, milestones, dependencies, and risk mitigation strategies.
- Maintain visibility and accountability across engineering, product, architecture, and operations.
- Establish and track KPIs, SLAs, and success metrics to measure program effectiveness.
Cross-Functional Collaboration
- Orchestrate alignment between product, engineering, architecture, security, compliance, and partner success teams to deliver high-impact customer and partner outcomes.
- Facilitate design discussions, trade-off decisions, and prioritization to balance scope, speed, and quality.
Communication & Stakeholder Management
- Provide clear, transparent communication across all levels — from technical teams to senior executives and external partners.
- Deliver structured reporting, risk assessments, and escalation management to ensure informed decision-making.
- Present technical concepts and business impacts in a clear, accessible way to diverse audiences.
Continuous Improvement & Innovation
- Identify and drive process and tooling improvements that enhance the efficiency, predictability, and quality of program delivery.
- Leverage agile tools (e.g. Jira, Confluence) and frameworks to streamline execution.
- Promote innovation and continuous learning, balancing immediate delivery needs with long-term strategic objectives.
What You’ll Need:
- Proven record of managing programs directly with software engineering teams.
- Experience building technical roadmaps, managing releases, and coordinating cross-functional schedules.
- Strong technical understanding of system design, architecture, and cloud-based solutions.
- Excellent stakeholder management, communication, and leadership skills.
- Ability to work independently, manage ambiguity, and deliver results in fast-paced environments.
- Experience in payments, finance or e-commerce domains.
- Experience in project management disciplines (scope, schedule, budget, quality, risk, critical path).
- Familiarity with KPIs/SLA frameworks.
- Proficiency in Jira, Confluence
- Strong analytical, problem-solving, and design thinking skills.
Success Criteria:
- Consistent delivery of customer-critical programmes on time and to scope.
- Clear alignment between partner requirements and internal technical priorities.
- Reduction in delivery risk and friction between external partners and internal teams.
- Recognition by both customers and internal stakeholders as a trusted, technically credible delivery leader.
What’s in it for you ?:
Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development - We offer a GBP 1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role..
Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.
Enhance Family Leave - We understand the importance of family - that’s why we offer enhanced family leave to support you during key life moments.
Workplace Nursery Scheme - Save on childcare through salary exchange
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.
Pet-friendly office- Because work is better with your paw-tners by your side
Our Principles:
We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy - https://www.ppro.com/candidate-privacy-policy/
