Job description
We are seeking a Director, Product Strategy, to join our young but rapidly growing SaaS organization and help shape the future of our product portfolio. This role bridges customer needs, business goals, and technical capabilities—ensuring we’re building the right products, in the right way, at the right time. You’ll partner with AWS AI cloud experts, Drupal engineers, client support and go-to-market teams to define strategies that drive growth, adoption, and long-term value. You will set the vision, shape the roadmaps, lead through insights, and drive differentiation across OpenSource CMS and AWS cloud markets.
Measures:
- Product Portfolio Sales & Gross Margin
- Client retention
- Support ticket resolution
REPORTS TO: President, ZenSource
SPAN OF CONTROL:
- Client Success Manager
- Department P&L
Responsibilities:
- Craft & Lead Product Vision: Define a compelling, long-term product strategy that aligns directly with business objectives. You’re not supporting the vision—you are the vision injection. Responsibilities include setting 1, 3, and 5 year roadmaps for growth, ROI, and competitive advantage.
- Define Offerings & Capabilities: Architect the evolution of product offerings—driving packaging, functionality, pricing tiers, and modular capabilities that can scale and differentiate.
- Product Positioning: Own product positioning, pricing, and marketing assets. Partner with sales and marketing teams with differentiated messaging rooted in value to increase market share.
- Cross-Functional Leadership: Partner with Engineering, IT, Marketing, Sales, and Customer Success. Ensure alignment and drive execution across functions.
- Market & Competitive Intelligence: Continuously surface customer needs, market shifts, emerging tech, and competitive threats. Iterate strategy proactively. Create and expand customer advisory boards.
- P&L Performance: Define department success through meaningful metrics—adoption, revenue, retention, market share. Report on performance to executives and the board, adjust course as needed.
- Champion Innovation & Differentiation: Drive unique value delivery—whether via feature, vertical focus, service enhancement, or ecosystem play—to stand out in SaaS crowded fields.
WHAT IT TAKES TO SUCCEED
Qualifications:
- 10+ years of experience SaaS product strategy, product research and pricing, and product marketing with a focus on strategic leadership.
- Experience in Drupal or other OpenSource CMS, Acquia or Pantheon a plus.
- Experience with OKR or other performance improvement frameworks.
- Proven track record of developing and delivering multi-phase product roadmaps and scaling product portfolios.
- Strong background in crafting product positioning, messaging, and marketing asset development.
- Demonstrated success collaborating with executive stakeholders and shaping strategic narratives internally and externally.
- Excellent communication skills, with comfort presenting to executive teams, boards, partners, and customers.
- Leadership experience in hiring, mentoring, and scaling strategy-focused teams.
The Perks:
- Unlimited PTO
- Medical, Dental, Vision, 401k plus match
- Annual performance bonus eligibility
- Ongoing professional development opportunities
- Opportunity to work with top tier clients across healthcare, manufacturing, education, and financial services.
- Planned outings and team events (remote workers included!)
COMPENSATION
We offer a competitive salary based on experience and qualifications. The compensation range for this position is $115,000 to $140,000 annually, with potential for bonuses, stock and additional benefits
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional standing, walking, or lifting of office supplies (up to 10–20 lbs.)
- Frequent communication via phone, email, and video conferencing.
- Work is performed in a temperature-controlled office environment with standard lighting and noise levels. Position may require occasional travel to client site.
EEO & Accessibility Statement
DIGITAL UNITED is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodation during the application or interview process, please contact [email protected].
