Job description
Company Description
SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.
Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.
SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.
SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.
In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.
The Role
As a Lead Generation at SEEK, you’ll be part of a fast-paced and supportive environment where you can make a real difference. You will be responsible for managing and nurturing high-priority sales leads, ensuring a smooth transition to the sales team, and providing crucial support to maintain excellent service levels. This role is vital to optimizing the sales pipeline and ensuring customer satisfaction from the very first interaction.
The Team
The Lead Generation team is a dynamic, focused unit responsible for driving the initial growth of our customer base. We are the engine room of the sales pipeline, operating as specialists in prospect qualification and engagement. The team is small but mighty, working closely with the broader Sales and Marketing departments to ensure seamless lead flow. We maintain a high-energy operating rhythm with regular daily check-ins (stand-ups) to align on priorities and targets, ensuring prompt action on high-value leads.
Job Description
- Actively manage, qualify, and nurture Hot Leads and Warm Leads to maximize conversion potential.
- Serve as the primary support point for the sales team, facilitating the handover of qualified leads.
- Ensure all lead information and activities are accurately documented and updated in the CRM system.
- Professionally handle all phone inquiries from hirers, providing initial information and direction.
- Support the sales team in achieving service level agreements (SLAs).
- Efficiently handle and prioritize multiple tasks in daily operations.
- Support ad-hoc tasks and projects as required by the sales team or management.
Qualifications
- Proven experience in a lead generation or sales support role.
- Demonstrated experience in handling leads with high volume.
- 1 year experience in lead qualification management
- Ability to work the required schedule of 8:30 AM to 5:30 PM.
Other Qualifications, Skills, and Experience
- Successful record of validating leads into qualified leads opportunities.
- Demonstrated ability to maintain composure and manage urgent situations in patience.
- Exceptional emotional intelligence and ability to handle internal emotion while managing high-pressure situations.
- Strong organizational skills and ability to efficiently manage a demanding workload.
- Excellent verbal and written communication skills.
- Experience using CRM software (e.g., Salesforce, HubSpot) would be advantageous.
Additional Information
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don’t meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050.
