Job Description
About RDA
RDA is a strategy-first, AI-driven digital consultancy that partners with enterprise organizations to deliver scalable digital solutions across strategy, engineering, and data. Proud to be a multi-year Great Place to Work certified company.
Location
Remote within the United States. We are primarily interested in candidates who reside in the Eastern or Central regions and can collaborate during EST business hours. Due to current hiring restrictions, we are unable to consider candidates who reside in California, Colorado, Oregon or Washington.
The Role
RDA is seeking a Project Manager to oversee a portfolio of Optimization Services client engagements. These engagements involve ongoing software development, enhancements, maintenance, and support. The Project Manager will coordinate work across multiple clients and delivery teams, helping manage priorities, schedules, budgets, communication, and overall engagement activity to keep work moving and clients supported.
Project & Delivery Management — Optimization & Maintenance Portfolio
- Manage a portfolio of Optimization Services and maintenance/support engagements for existing clients, ensuring consistent, reliable delivery of ongoing enhancements, fixes, and small-scope initiatives.
- Manage scope by using intake and prioritization processes to keep incoming requests, tickets, and mini-projects aligned with each client’s contracted scope, hours, or retainer terms.
- Develop and maintain schedules across multiple concurrent, smaller-scope workstreams (sprints, release calendars, maintenance windows) for several clients at once.
- Track utilization against retainer or block-hours agreements, monitor burn rate, and flag overages or underutilization before they become client issues.
- Maintain an active risk/issue log for recurring work and escalate to the Senior Project Manager or Director when needed.
- Work with developers, designers, and QA resources supporting multiple clients simultaneously, balancing priorities across the portfolio.
Communication & Stakeholder Management
- Set up and run a consistent cadence with each client (status calls, ticket/work-order reporting) and with internal delivery leadership.
- Provide clear, regular reporting on ticket/work-order status, hours utilization, and upcoming priorities.
- Facilitate regular client check-ins and support quarterly business reviews led by senior team members.
- Maintain accurate work-order logs, hours tracking, meeting notes, and status reports.
Client Relationship & Growth Support (Supporting Role)
- Strengthen client relationships through consistent, dependable delivery on the day-to-day work that keeps their platforms running.
- Recognize potential expansion or improvement opportunities that surface during ongoing work, and route them to the PMO and Sales/Account teams rather than pursuing them independently.
- Provide delivery context, account history, and client insight to the PMO and Sales teams as they develop new opportunities with existing clients.
- Where relevant, help identify opportunities to apply AI-enabled tools or approaches to make recurring client work more efficient (a plus, not a requirement).
What We’re Looking For
- 2–4 years of project management or project coordination experience in a software services environment.
- Demonstrated ability to manage scope, schedule, and budget for multiple concurrent workstreams or clients.
- Working knowledge of PM or ticketing tools (e.g., Jira, Smartsheet, Asana, ServiceNow).
- Strong organizational skills and attention to detail when managing several smaller engagements at once.
- Clear, professional written and verbal communication skills for both client-facing and internal reporting.
- Bachelor’s degree in Business, Computer Science, Information Systems, or a related field, or equivalent practical experience.
- Helpful skills include exposure to AI-enabled tools or workflows in a software delivery or support context and prior experience working within a formal PMO structure alongside Sales/Account teams.
Ready to Make an Impact? Apply today to meet our team virtually and discover why RDA is the right place for your next career move.
No third parties, please. Only U.S. Citizens or U.S. Permanent Residents need apply.
