Job description
This role requires a hybrid schedule based in our NYC Office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
We are seeking a skilled and motivated IT Support Engineer to support both end users and IT operations teams. This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience. The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high-pressure business initiatives.
What You’ll Do:
- Provide support for enterprise applications, environments, and IT operations.
- Assist with configuration changes and ongoing administration of enterprise systems.
- Troubleshoot and resolve complex technical issues with minimal supervision.
- Respond to monitoring alerts and take appropriate corrective action.
- Maintain and update internal documentation, SOPs, and technical procedures.
- Contribute to the ongoing learning and improvement of internal AI tools and knowledge base.
- Identify workflow gaps or inefficiencies and recommend improvements.
- Collaborate on cross-functional IT projects with operations and development teams.
- Own assigned tasks and projects end-to-end, ensuring timely resolution and delivery.
- Act as site liaison for our broader IT Ops team. On occasion acting on behalf of our network team, vendor management.
What We’re Looking For:
- Advanced understanding of IT infrastructure and enterprise systems
- Proven ability to troubleshoot and resolve complex technical problems independently
- Experience with administration of the Atlassian Suite of Tools (Jira, Confluence, Jira Product Discovery, etc.)
- Working knowledge of enterprise tools such as IDPs, MDMs, Video conferencing
- Strong expertise in Windows and macOS configuration and troubleshooting
- Support experience with iOS and Android mobile devices
- Effective communicator with both technical and non-technical audiences
- Comfortable working under pressure in visible, business-critical initiatives
- Strong documentation, knowledge-sharing, and process improvement habits
- Ability to manage multiple priorities and align work with business goals
- Self-starter who takes ownership and acts with urgency
- Team-oriented mindset with professional maturity and mentoring skills
Preferred Qualifications:
- Experience in ITIL or similar service management frameworks
- Familiarity with scripting or automation for IT operations using (Bash, python, or other language)
- Prior experience in an enterprise-scale help desk or IT support environment
Additional Requirements:
- Ability to travel to Charlotte, NC on a quarterly cadence
- Willingness to participate in an on-call shift rotation as part of regular support coverage
Compensation:
- New York City Compensation Range: $33.00/hr - $40.00/hr*
*Note actual salary is based on geographic location, qualifications, and experience
Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
Who We Are:
Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.
At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person’s merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].
If you are based in California, we encourage you to read this important information for California residents linked here.
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Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice
Questions about this Privacy Notice can be directed to [email protected]. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.
