Job description
Company Description
Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. Revalize leads with an AI-forward mindset—using technology as a catalyst, not a compass. We’re shaping the future of manufacturing technology with industry-leading CPQ, PLM, and design solutions that transform data into opportunity and accelerate the journey from idea to cash.
Revalize serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg.
Job Description
The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.
Location
- Remote in the United States
Responsibilities
- Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal
- Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 10-30k ARR)
- Process renewals within SFDC and ensure price increase targets are met
- Monitor account health indicators to identify churn risk and develop strategies for mitigation
- Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
- Present value of Revalize products with customers, effectively managing objections to mitigate churn
- Support customer nurture activities and campaigns in partnership with Marketing
- Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals
- Generating renewal proposals, sending renewal outreach and ensuring timely closure.
- Responding promptly to customer inquiries, documenting customer interactions and maintaining accurate records in CRM
- Collaborating with sales, support, professional services, and product teams to ensure a seamless customer experience
- Analyzing customer usage data and identifying opportunities for upselling and cross-selling
- Developing and implementing strategies to increase customer retention and reduce churn
- Handling customer escalations, managing risk, and resolving issues in a timely manner
- Gathering customer feedback and communicating it to relevant internal teams for product improvements
Qualifications
- Experience managing renewal and negotiation conversations
- Professional presence with ability to listen to, understand and present to customers
- Ability to understand customer’s business needs and how those connect back to product value
- Strong verbal and written communication skills with a passion for delivering an excellent customer experience
- Proactive problem solver with experience developing creative solutions for customers and the business
Preferences
- 1+ years of Technology / SaaS / Software experience a plus
Additional Information
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Revalize is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Revalize participates in the E-Verify program in certain locations, as required by law.
The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.
This is a full-time, bonus eligible position. Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only.
Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.
