Job Description
About RAD
Robotic Assistance Devices (RAD) is at the forefront of the high-tech security landscape, pioneering robotics and artificial intelligence-based solutions that empower organizations with unprecedented insight. We tackle complex security challenges, stimulate new business innovations, and significantly reduce costs. Every robot and software solution are an in-house creation, ensuring total control over design, performance, quality, and the ultimate user experience. As we continue to grow, we are seeking to expand our dynamic hardware deployment group, the core of our Operations Team. This critical role blends the technical rigor of a support escalation engineer with program management capabilities.
$60,000 - $65,000 a year
What You’ll Do
Installation & Handoff
- Ensure all hardware is installed according to RAD standards, verifying correct placement, coverage, orientation, secure mounting, physical safety, power, cabling, network connectivity, and environmental suitability.
- Validate device labeling, IDs, and configuration details, and perform final quality checks before considering an installation complete.
- Confirm devices are powered on, network-connected, and correctly identified in RAD systems before handoff.
- Provide complete handoff documentation to the software team, including device IDs, locations, site photos, network details, and any known constraints or open items.
- Explicitly notify the software team when hardware is ready for configuration — a deployment isn’t “complete” until the software team confirms readiness.
Rapid Issue Resolution
- Treat every hardware issue as urgent once identified: create a ticket immediately, assign clear ownership, and track it actively to resolution.
- Coordinate quickly with technicians, vendors, and internal teams to resolve issues.
- Validate performance after resolution — not just “fixed on paper.”
Technician Network Management
- Build and maintain a trusted network of local technicians in each deployment region.
- Ensure technicians are trained on RAD standards, can execute installs correctly the first time, and respond quickly and professionally when issues arise.
- Actively manage technician performance — retraining when possible, replacing when necessary — and prioritize reliability and consistency over lowest cost.
Project Management Across Deployments
- Track all active and upcoming deployments, along with issue tracking, in a centralized system.
- Clearly define scope, timelines, dependencies, and owners for each project.
- Coordinate schedules across multiple clients, sites, and technicians, and proactively identify conflicts, risks, and capacity constraints.
Client Communication
- Set clear client expectations around installation and service timelines, site readiness requirements, and what will happen during install or service visits.
- Communicate proactively about delays, changes, or issues discovered on-site, along with next steps and resolution plans.
- Confirm completion and readiness with the client before closing out a deployment.
What We’re Looking For
- Strong mechanical aptitude and hands-on experience with physical hardware deployment
- Experience coordinating field technicians or vendors, ideally across multiple regions
- Comfort with project management across multiple overlapping deployments
- A proactive communicator who follows up without being asked and keeps clients informed
- Strong organizational skills and the ability to stay on top of details under load
- Electrical engineering knowledge is a plus, but not required
Location
This is a remote role. A reliable, strong internet connection is required.
RAD is a nationally dispersed team, and our clients are spread out not just across the U.S. but around the world. You’ll need to be comfortable communicating and coordinating with colleagues and clients across multiple time zones.
Occasional travel may be required, though it is expected to be infrequent.
Work Expectations
RAD is an early-stage technology company, and the work doesn’t always fit neatly into a 9-to-5. There will be duties and situations that can’t always be predicted in advance, which may occasionally require working outside normal business hours. We’re looking for someone who shares our mindset: we do whatever it takes to hit our goals.
Compensation & Benefits
- Base salary of $60,000 – $65,000
- Eligible to participate in RAD’s comprehensive Group Benefits Plan starting the first day of the month following your hire date, including:
- Medical: Base PPO option 100% employer-paid for the employee, 50% employer-paid for dependents (“buy-up” options also available)
- Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Eligible for stock and/or option awards based on tenure and performance
Why RAD
We believe client trust is earned through execution — doing it right the first time, moving fast when problems arise, staying organized under load, and communicating early and often. If you take real pride in a clean install and like keeping clients in the loop every step of the way, we’d love to talk.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
