Job Description
Position Summary:
End to end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors.
KEY JOB RESPONSIBILITIES:
• Execute flawlessly multiple research projects independently at different phases from sale to delivery
• Be the point of contact for clients, internal teams and vendors
• Review project specs and research design for fielding and data collection
• Continuously monitor project elements, anticipate/identify potential problems and manage to resolution.
• Manage external vendors and partners to meet project timeline and budget qualifications
• Communicate with clients and internal teams throughout the project cycle to provide project update, recommendations, and liaise with senior staff on any issues
• Work within Sago systems effectively throughout life cycle of project
• Work collaboratively with clients to provide timely update on progress of project.
• Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reportals, quota reports, field reports…etc.
• Respond quickly to unanticipated or urgent issues and manage to resolution; escalating as appropriate.
• Collaboration and supporting internal and external teams in coding, analysis, reporting.
• Validation and preparing of data deliveries
• Meet client’s timeline expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects
• Build and maintain successful client relationships.
• Work in accordance with the SOP’s of company.
• Other duties as assigned.
CORE COMPETENCIES:
• Technical orientation, logical thinking, analytical mind
• Customer service, multi-tasking, and time management skills
• Quickly adopts to changes and new processes
• Superior communication skills
• Focus on quality and attention to detail
• High work ethic and team player attitude
• Client Focus • Strong communication skills – written and oral
• Collaboration and Teamwork
• Ability to multi-task and flexibility
• Decision Making and Problem Solving
QUALIFICATIONS Education: •
High School Diploma or equivalent
• Bachelors’ degree and/or equivalent experience preferred.
Experience:
• Must have 2+ years of experience working in a market research environment or combined PM experience
• Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.
• Experience in DIY survey tools and/or panel software usage is a plus
Medical Benefits
Gourmet Tea/Coffee
Pick up and Drop facility up to 30kms
Hybrid model
5 days working
