Job description
Imagine the What. Build the How.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.
Your opportunity
We are looking for a Mobile Developer Support Engineer to join our team remotely in the USA. You’ll be working right at the heart of our business - where engineering meets our customers. You’ll be the first technical touchpoint for developers integrating with our SDK, helping them resolve issues and get the most out of our platform. Your work will ensure a smooth developer experience and support the broader success of our product in the hands of real users.
Here’s how you’ll contribute:
- Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our Web SDK and APIs.
- Triage & Troubleshoot: Investigate issues, guide developers through debugging steps, and escalate complex problems to engineering when needed.
- Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support.
- Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers.
- Grow Technical Knowledge: Learn progressively more about our platform, with an emphasis on expanding into React Native and mobile frameworks over time.
What You Can Expect:
- Core working hours with limited on-call duties.
- While most internal communication occurs asynchronously (via Slack, Zendesk, Jira), you will need to have some overlap with colleagues, primarily based in the CET timezone.
- This role is remote, but you may occasionally be asked to visit customers on-site to provide assistance. Part of your onboarding might take place in Europe.
Who we look for
Hard working people who love solving problems and can translate the complex into the simple and actionable. Does this sound like you? Here are a few other key qualities you need to bring to the role:
- You prioritize the customer experience and have a customer-centric mindset.
- You possess strong analytical and problem-solving skills.
- You have experience working with complex React Native applications.
- Ideally, you have experience in mobile development for both iOS and Android.
- Experience working with other mobile development frameworks or native iOS/Android is a plus, but we also value willingness to learn and grow.
- You are familiar with mobile and web technologies in general and are willing to learn.
- You have excellent English communication skills, both oral and written.
- You can work independently with a high degree of autonomy.
- You hold a Bachelor’s or Master’s degree in Engineering, Computer Science, or have equivalent practical experience.
The good stuff
Here are just some of the reasons why people choose to build their career at Scandit:
- We are certified as a “Great Place to Work” in 10 countries!
- An attractive individual equity plan in a high growth company
- Smart, people-first culture
- Flexible, office, hybrid or home working
- Innovation hackathons
- Global team outings
- Festive/end of year all company celebrations
- Your birthday off
- Learning and development opportunities
- Mentoring programs
- Top notch tech pack to enable you to do your most productive work
- Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw and Tokyo
- As well as specific benefits related to the location you are joining
You could be the difference
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.
Imagine the What. Build the How.
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