Job description
Why This Role Exists
SiteCare has strong services, a solid team, and real momentum. What we need now is operational enforcement.
The Director of Operations exists to make sure decisions turn into action, commitments turn into results, and standards are upheld without the CEO acting as the enforcement layer.
This is a leadership role with authority. It is not advisory. It is not coordination. Your first job is to bring clarity, follow-through, and accountability to how the business runs day to day.
This is a remote/telecommuting position.
First 90 Days
In the first phase of this role, success is measured by execution and accountability, not by redesigning strategy.
Your focus is to ensure that:
Meetings end with clear owners and deadlines.
Commitments are tracked, visible, and followed up consistently.
Missed commitments are surfaced early and addressed directly.
Escalations are handled decisively without defaulting to the CEO.
If standards slip, you enforce them. If follow-through breaks down, you correct it. If accountability is unclear, you make it explicit.
Core Responsibilities
Accountability and Execution
Run the company’s operating cadence, including weekly meetings, scorecards, and follow-through.
Ensure commitments made by Account Managers, Developers, and Marketing are completed as promised.
Call out missed commitments directly and professionally.
Create a culture where ownership is expected and enforced.
Service Delivery Oversight
Enforce standards for onboarding, support, and project delivery.
Eliminate overdue tickets and recurring delivery breakdowns.
Step in on escalations when needed and resolve them quickly.
Ensure client experience remains consistent and reliable.
Team Leadership
Directly manage Account Managers, Developers, and Marketing team members.
Set clear expectations for performance and behavior.
Address performance issues promptly, without drama.
Be the first stop for operational issues before they reach the CEO.
Visibility and Reporting
Maintain clear visibility into delivery health, workload, and execution risk.
Surface problems early with context and proposed next steps.
Partner with the CEO on priorities and metrics, without owning strategy changes yet.
What Success Looks Like
Within 90 days:
The CEO is no longer the enforcement layer.
Meetings produce clear outcomes and follow-through happens without chasing.
Escalations are handled consistently and calmly.
Delivery is predictable and backlogs are under control.
Within 6 months:
Accountability is ingrained across teams.
Service delivery runs with minimal friction.
The role naturally expands into broader operational ownership, including growth and margin discipline.
Who This Role Is For
You have:
Experience leading operations or delivery teams in a services, SaaS, or agency-style business.
A track record of enforcing standards and holding people accountable.
Comfort having direct, sometimes uncomfortable conversations.
Strong judgment and the confidence to act without consensus.
The ability to bring order without bureaucracy.
You do not need deep WordPress expertise. You do need to learn the business quickly and run it with discipline.
Who This Role Is Not For
This role is not a fit if you:
Avoid hard conversations.
Prefer consensus over clarity.
Need full strategic control on day one.
Confuse activity with results.
About SiteCare
SiteCare provides WordPress support, maintenance, performance optimization, and development for growing companies. We work with marketing teams that value speed, reliability, and expert execution without internal complexity.
We value clarity over chaos, ownership over excuses, and results over noise.
