Job description
SMASH, Who we are?
We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.
We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.
This position is remote within the United States. You must have U.S. citizenship or a valid U.S. work permit to apply for this role.
Role summary
You will own infrastructure reliability, observability, and cost optimization for a production platform serving multiple customers under a 99.5% uptime SLA. This role focuses on building resilient, secure, and cost-efficient cloud infrastructure while leading incident response, monitoring, and compliance readiness initiatives.
Responsibilities
Ensure 99.5% uptime SLA across all production services and customer environments.
Design and maintain multi-region deployments to support geographic redundancy.
Implement automated failover mechanisms for databases, load balancers, and critical services.
Build and manage disaster recovery strategies, including automated backups and point-in-time recovery.
Lead incident detection, response, and postmortems, meeting defined SLAs for P0 issues.
Develop real-time observability dashboards for uptime, latency, error rates, and system health.
Monitor application and infrastructure performance metrics across customers.
Implement alerting, on-call rotations, escalation policies, and PagerDuty integrations.
Manage log aggregation and retention using SIEM platforms such as Splunk or Sumo Logic.
Support SOC 2 Type II preparation through security controls, monitoring, and documentation.
Implement vulnerability scanning, penetration testing coordination, and DLP controls.
Optimize cloud infrastructure costs through right-sizing, auto-scaling, and storage lifecycle policies.
Track and report infrastructure and API costs per customer, driving FinOps best practices.
Build automated runbooks and self-healing workflows for common incidents.
Requirements – Must-haves
Strong experience as a Site Reliability Engineer, DevOps Engineer, or Platform Engineer.
Deep expertise in AWS cloud architecture (ECS, EKS, RDS, Lambda, S3, CloudFront).
Proven experience with Infrastructure as Code using Terraform or CloudFormation.
Hands-on production experience with Kubernetes and container orchestration.
Strong knowledge of observability and monitoring tools (Datadog, New Relic, Prometheus, Grafana).
Experience managing on-call rotations, incident response, and post-incident reviews.
Solid understanding of security practices including SIEM, vulnerability scanning, and SOC 2 compliance.
Demonstrated experience in cloud cost optimization and FinOps practices.
Ability to operate independently and prioritize reliability in high-availability environments.
Nice-to-haves (optional)
Experience supporting SOC 2 Type II audits.
Background working in regulated or compliance-heavy environments (PHI/PII).
Experience implementing DLP and document scanning solutions.
Familiarity with AI/ML workload cost optimization.
Experience supporting SaaS platforms with customer-isolated environments.
