Senior Product Designer

Job description

Mission

The mission of the Senior Product Designer is to simplify complex logistics workflows and create intuitive, scalable solutions for shippers and brokers on our TMS platform. As part of the Shipper Squad, this role will use research, data, and AI-powered prototyping to design experiences that enable faster, smarter, and more efficient vehicle shipping across the United States.

Why Super Dispatch

At Super Dispatch, we’re not just changing the game - we’re creating a whole new playing field in the auto transport industry. Super Dispatch is the next generation platform that is not only redefining efficiency but is also setting new standards for how vehicles are moved.

Our suite of tools, including the Carrier TMS, Shipper TMS, SuperPay, and the groundbreaking Supply & Demand, are designed with one goal in mind: making auto transport as easy as possible. Leverage the latest in industry trends, data, and user-friendly features, empowering carriers, shippers, and brokers to achieve operational excellence.

From minimizing paperwork to reducing wasted time and cutting costs, we tackle the challenges of the industry head-on, so you can focus on what you do best.

Welcome to Super Dispatch, where the future of auto transport is already a reality.

About the role

Super Dispatch is seeking a Senior Product Designer to lead design for our Shipper TMS (or Trust & Safety) – the platform brokers and shippers rely on to manage and deliver thousands of vehicle shipments. In this role, you’ll simplify complex logistics workflows, design intuitive solutions for shippers and brokers, and leverage AI-powered prototyping and experimentation to accelerate decision-making and improve the user experience.

This is a remote-first role and an exciting opportunity to design one of the most advanced SaaS products in auto transport.

Super Dispatch is a 100% distributed team, so this role can be done anywhere in the (Central Asia/Eastern Europe). We’re currently hiring two people for different teams - feel free to invite your friend to apply!

About You

We’re looking for a customer-obsessed problem solver who thrives in complexity. You can quickly turn ambiguous problems into elegant solutions, collaborate across disciplines, and use data and AI to inform your design process. You experiment often, learn fast, and seek impact over perfection.

This is a chance to help redefine the logistics industry with design, AI, and technology.

Responsibility

• Learn and deeply understand shipper and broker workflows, pain points, and opportunities through research, interviews, and data.
• Translate insights into problem statements and design directions for the squad.
• Design end-to-end solutions for Shipper TMS and validate concepts quickly with AI-powered prototypes.
• Collaborate with engineers to ensure solutions are feasible, scalable, and smoothly implemented.
• Measure usability and adoption through customer feedback and product KPIs, sharing learnings to drive improvements.
• Contribute to the design system and foster a culture of experimentation, usability testing, and iteration across squads.
• Tell the story of your experiments, what worked, what didn’t, and why, so the team can learn, adapt, and move faster.

Minimum requirements

• 5+ years of professional product design experience, ideally in a product-led environment.
• Skilled in research and discovery: customer interviews, journey mapping, usability testing, and turning insights into product opportunities.
• Strong prototyping skills, able to explore multiple solutions quickly using Figma, and AI-powered tools (e.g. Figma Make, Lovable).
• Experience working in cross-functional squads with PMs, engineers, and data teams in an agile environment.
• Strong communication skills , able to tell the story of problems and solutions clearly to stakeholders.

Plus points

• Background in transportation, logistics, or marketplace platforms.
• Experience scaling and governing a design system.
• Knowledge of AI agentic UX patterns and how they can transform user workflows.

Who you are

• Analytical & systems thinker: You connect the big picture with precise execution, and design with scale in mind.
• Curious & experimental: You generate multiple approaches, test quickly (often with AI), and learn from outcomes.
• Communicator & storyteller: You can frame customer problems and design solutions clearly for both technical and business audiences.
• Customer-focused: You deeply empathize with shippers and brokers, and keep their needs at the center of product decisions.
• Adaptive & collaborative: You thrive in ambiguity, adjust quickly to change, and value teamwork over ego.
• Outcome-driven: You measure success by impact, not output, and push for solutions that move the business and customer forward.

Growth Plan

Within 1 month, you’ll…

• Graduate from Super Dispatch’s onboarding program and get familiar with our people, processes, and product ecosystem.
• Learn and understand the workflows and pain points of shippers and brokers by reviewing existing research, product docs, and shadowing customer calls.
• Set up your design environment (Figma, AI prototyping tools, internal systems) and contribute a first small design improvement (e.g., UI polish or usability fix).
• Present a short “first impressions” report to the Shipper Squad with observations, opportunities, and questions.

Within 3 months, you’ll…

• Lead your first end-to-end design project for Shipper TMS (or Trust & Safety) , from problem framing to delivery in collaboration with PM and engineers.
• Conduct at least 3 user research sessions (interviews, usability tests, or surveys) and share insights with the team.
• Prototype and validate one concept using AI-powered design tools (e.g., Figma Make, Lovable, GPT workflows).
• Contribute updates to the Super Dispatch Design System, ensuring alignment with other squads.
• Share your first design review presentation with cross-functional stakeholders (PM, EM, CPO).

Within 6 months, you’ll…

• Own multiple design initiatives within Shipper TMS, balancing short-term usability fixes with longer-term workflow improvements.
• Drive measurable impact (e.g., improved task completion, higher adoption of a feature, or reduced support tickets).
• Mentor or support a peer designer by reviewing work, sharing feedback, or contributing to design critiques.
• Help refine and scale experimentation practices in the squad, encouraging quick prototyping and data-driven iteration.

Within 12 months, you’ll…

• Become the design lead for Shipper TMS (or Trust & Safety), driving the vision for shipper/broker workflows in collaboration with PM and EM.
• Shape and deliver at least one strategic feature or workflow redesign that significantly improves customer outcomes.
• Partner with the analytics and product teams to define and track design KPIs tied to business and user success.
• Contribute thought leadership within Super Dispatch (e.g., leading design workshops, sharing best practices, or writing internal playbooks).
• Be recognized as a trusted partner by leadership and peers for your design impact, collaboration, and customer-first mindset.

What We Offer

• Great Culture - We strive for transparency and you’ll work with like minded highly motivated people excited about solving complex problems
• Remote First Culture - We’re a 100% distributed team!
• Gym/Wellness Stipend - We provide a monthly stipend for gym memberships ($50/month)
• Generous Time Off Flex PTO policy so you can take the time you need, when you need it, as well as 6–12 weeks paid paternity leave
• Great gear – we’ll set you up for success with the right tech and help you outfit your home office, if needed.

Location Requirement:

We’re especially interested in candidates located in Eastern European or Central Asian regions.

Does this sound like you? We’d love to hear from you if so.