Job Description
Company Description
Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide.
With operations in 60 global locations—and a strong presence in Bulgaria since 2008—our team of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely.
Job Description
As a Bilingual HR Support Representative, you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment, ensuring a positive experience for employees at every stage.
- You will work remotely in standard 8-hour day shifts, supporting HR operations across multiple sub-teams.
Key Responsibilities
Handle HR-related queries via email and internal systems (no direct client-facing communication)
Support and guide employees through onboarding, documentation, and HR procedures
Use internal ticketing systems to manage, track, and resolve employee requests
Validate and process documentation related to:
- Global Work Authorization – work permits, passports, background checks, and criminal record validation
- New Joiner Support – onboarding, documentation processing
- Data Management – updating employee records and personal information
- Exit Processes – offboarding and termination support
- Disability Services and Payroll inquiries
- Maintain strict confidentiality and high standards of professionalism
- Meet performance metrics and contribute to overall team success
Qualifications
- Fluency in Polish (minimum B2 level)
- Fluency in English (minimum B2 level)
- Strong attention to detail and high accuracy
- Excellent written communication and organizational skills
- Problem-solving mindset with ability to prioritize
- Comfortable working independently in a virtual environment
- Experience in administrative support or HR-related roles is a plus, but not mandatory
Additional Information
What We Offer
- Fully remote / work-from-home opportunity (standard working hours, full equipment provided)
- Fully back-office position with no voice support
- Long-term, full-time employment contract
- 21 days of paid vacation per year
Comprehensive benefits package including:
- Health and life insurance
- Food vouchers
- Multisport card
- Professional development through in-house training and certifications
- Recognition and rewards programs
- Employee Assistance Program with 24⁄7 psychological support
- Digital onboarding process with eSignature tools
- Exclusive employee discounts, gifts for life events, team-building
