Job Description
Company Description
Sutherland is a global leader in Customer Experience Management (CXM) with over 37 years of success. In Bulgaria, we are a team of 2,000+ professionals delivering world-class service in 17 languages across multiple locations and from home.
Become part of a dynamic, international environment where you can develop your skills and build a long-term career.
Job Description
You will work with a global hospitality leader with:
100+ years of experience
7,000+ hotels in 123 countries
145+ million loyalty members
Your mission: help customers plan their perfect stay and deliver an outstanding travel experience.
Your Responsibilities
Assist customers with hotel reservations worldwide
Provide information about rooms, services, and offers
Manage bookings, changes, and cancellations
Support loyalty program members
Handle customer requests via phone, chat, or email
Ensure excellent customer satisfaction
Qualifications
Italian (C1) & English (B2+)
Good communication and interpersonal skills
Basic computer literacy & multitasking ability
Customer-oriented mindset
Previous experience in Hospitality a plus
Additional Information
What We Offer
✔ Permanent contract & job security
✔ Competitive salary+ bonuses
✔ Additional health & life insurance
✔ Food vouchers
✔ 21 days paid annual leave
✔ 1.5 hours paid breaks per day
✔ Paid training & career development
✔ Opportunity to work from home (project-based)
Why Choose Sutherland?
International and supportive team
Real career growth opportunities
Modern work environment or remote flexibility
Work with globally recognized brands
