Job Description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Sutherlandis searching for a skilled Voice Backend Software Engineer (Node.js and Java) fully remote in the US. If you have extensive experience developing backend services and APIs using Node.js and have strong Java & Linux proficiency we want to connect with you today! Major advantage if you have experience developing software specifically for contact centers (platform familiarity w/Genesys/Cisco or similar!)
In this role, you’ll get to:
- Technical Expertise & Guidance: Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed.
- System Development & Implementation: Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards.
- Database Design & Optimization: Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance.
- Real-time Communication Technologies: Develop and maintain components for real-time communication, including SIP signaling and RTP streaming.
- Media Processing & Integration: Explore and implement solutions for audio/video media processing and integration within the contact center environment.
- Contact Center Domain Expertise: Contribute to the development of contact center-specific features and integrations, understanding the nuances of the domain.
- Performance & Scalability: Identify and address performance bottlenecks, ensuring the platform can scale to meet growing demands.
- Troubleshooting & Support: Diagnose and resolve complex production issues, providing timely and effective solutions.
- Cross-functional Collaboration: Work closely with product managers, architects, QA engineers, and other stakeholders to deliver high-quality software.
Qualifications
- Minimum of 5 years’ experience in developing backend services and APIs using Node.js & Java.
- Experience with contact center voice technology & contact center platforms will be a major advantage
- Java: strong proficiency in Java development for backend applications.
- “Platform:”
- Linux: Deep understanding of the Linux operating system and its ecosystem for development and deployment.
- Database Proficiency:
- Relational Database Principles: Must possess a strong foundational knowledge of relational database principles, including data modeling, normalization, ACID properties, and transaction management.
- SQL: Proficient in writing complex and optimized SQL queries.
Highly Desirable Skills and Experience:
- PostgreSQL:
- Physical Design: Proven experience in designing and optimizing PostgreSQL physical schemas for high-throughput and low-latency applications.
- Programming: Experience with PostgreSQL programming, including stored procedures, functions, and triggers.
- Real-time Communication Protocols:
- SIP Signaling: Hands-on experience with Session Initiation Protocol (SIP) for signaling in voice and video calls.
- RTP Streaming: Experience with Real-time Transport Protocol (RTP) for audio and video data streaming.
- Media Technologies:
- Familiarity with other applications and technologies related to audio/video media processing and streaming.
- Contact Center Domain Expertise:
- Experience in developing software specifically for contact center environments.
- Familiarity with major contact center platforms such as “Genesys, Cisco”, or similar.
- Cloud Technologies: Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
- Microservices Architecture: Experience designing and building microservices.
- Monitoring & Logging: Familiarity with monitoring and logging tools (e.g., ELK stack (preferable), Prometheus, Grafana).
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
