Symend

We provide an AI-driven behavioral science platform for digital debt recovery. Our platform helps businesses in financial services, telecommunications, and utilities improve collections, increase recovery rates, and reduce time to cure. We leverage behavioral science and AI to create personalized engagements that guide customers toward positive financial outcomes. We were founded in 2016 and operate in the software development industry.

Our AI-driven software has shown significant results, including a 10x ROI and over 10% increases in recovery rates. We’ve helped cure over 250 million delinquencies and recovered more than $50 billion in payments. The platform is designed for low IT lift and rapid deployment, often showing results in weeks.

Our five-step process involves: ingesting and normalizing data, scoring customers, assigning behavioral science-informed delinquency archetypes, deploying personalized engagement journeys, and continuously optimizing and reporting with AI. This approach leads to outcomes like over 10% higher recovery rates, 50% lower OpEx costs, better customer trust and lifetime value, and an 85% reduction in agent interactions.

We partner with technology providers such as Microsoft and AWS. We’ve been recognized with awards including Microsoft ISV Partner of the Year and Deloitte Technology Fast 50.

Our mission, since being founded in 2016, has been to transform debt collection. We aim to deliver better outcomes for both businesses and their past-due customers using applied behavioral science, AI, and personalized communication. We focus on achieving superior results efficiently, without aggressive tactics. We believe digital interactions can build stronger relationships and brand loyalty while improving financial performance, ultimately transforming the delinquency experience for every past-due customer.

Our core values guide everything we do:

• Win together: We emphasize collective growth, delivering value, and achieving results through initiative and accountability.
• Fast and smart: We move quickly to deliver quality work, learn from setbacks, and continuously improve through feedback.
• Challenge, adapt, and commit: We question the status quo, adjust to change, and commit to decisions as a unified team.

Symend has a team of 51 to 200 employees. Our culture is fast-paced, dynamic, and engaging, encouraging ownership and continuous learning. Employees describe a supportive atmosphere with intelligent colleagues and mentors who foster growth. We emphasize collaboration and use empathy and science to transform the collections space. Our values—”Win together,” “Fast and smart,” and “Challenge, adapt, and commit”—reflect our focus on teamwork, efficiency, and continuous improvement.

We offer our employees a competitive salary and comprehensive health plans. Employees also receive flexible paid time off and the opportunity to participate in employee stock options. Other benefits include “Symend learning” and “Symend days.”