Job description
Symmetrio is recruiting for their client, a multi-national medical device company, for a Clinical Applications Specialist. You’ll provide clinical applications training to customers both on-site and remotely to ensure the customer is well-prepared to obtain training that will enable them to operate their equipment according to a minimum of safe and effective use guidelines with the highest level of satisfaction.
Responsibilities
On-Site Implementation: Conduct on-site training sessions on software, hardware, and associated products, ensuring effective communication with relevant stakeholders. Adhere to established procedures, including documentation and post-training correspondence.
Assists in managing the customer’s clinical expectations.
As available, provides competitive product performance information to headquarters, marketing, or engineering groups.
May coordinate or lead customer and/or employee training courses.
May conduct large group presentations at seminars, training programs, and trade shows.
May provide demo support to local, regional, and national customer trade events.
Formulates complementary support training information in the form of quick tips, workbooks, video media, and implementation guides.
Works with cross-functional teams as necessary to support and enable best services and optimize customer relations.
Creating and maintaining formal customer training support documents.
Designing and overseeing the initial and ongoing training for Clinical Applications Specialists, as well as continued training for new product releases.
Other duties as assigned by Training Operations and/or Applications Manager.
Bachelor’s degree and at least two years of experience in software/hardware training/support, or equivalent combination of education and experience.
Familiarity with Microsoft 365 Suite, Webex, and Salesforce desired.
Understanding of curriculum development process and educational methodology preferred.
Strong verbal and written communication skills along with excellent presentation skills.
Change Management skills desirable.
Willingness to travel up to 75% of the time, including weekends and international travel.
Valid driver’s license and passport required.
Health Care Plan (Medical, Dental & Vision)
401k Retirement Plan (4% match)
Paid Time Off (Vacation, Sick & Public Holidays)
Additional benefits including wellness reimbursement, tuition reimbursement, and flexible spending account.
