Job description
Location: Home Based, occasional travel may be required
Salary: £120,000 per annum
Contract: Permanent
Are you a strategic leader with deep experience in regulated financial services? Do you thrive in roles where commercial strategy, regulatory accountability, and senior influence come together? Elderbridge is looking for a Director of Strategy to shape our future and lead critical initiatives that protect customer outcomes, strengthen commercial performance, and drive long-term business success.
The Opportunity
As our Director of Strategy, you’ll design and deliver a compelling business retention strategy for Elderbridge—balancing regulatory compliance, risk management, and commercial viability. You’ll lead portfolio segmentation analysis, develop treatment strategies for different customer cohorts, and renegotiate client contracts to ensure alignment between commercials, risk exposure, and cost-to-serve.
You’ll also assume full delegated responsibility for SMF1, accountable for the day-to-day running of Elderbridge during the assignment. This includes ensuring adherence to FCA requirements, Consumer Duty principles, and maintaining robust governance and oversight frameworks.
This is a high-impact, highly visible role where your expertise will directly shape Elderbridge’s strategic direction.
Why Join Us?
You’ll be part of a collaborative and innovative team that values expertise and recognises impact. Working closely with Elderbridge leadership, compliance specialists and commercial partners, you’ll see the direct influence of your work on major decisions and organisational outcomes. If you want to lead meaningful change and contribute to the long-term success of a business, you’ll feel right at home.
What You’ll Be Doing
- Designing and delivering a regulatory‑aligned retention strategy for Elderbridge
- Conducting portfolio segmentation and identifying key customer cohorts, risk drivers and conduct issues
- Creating actionable insights and developing cohort‑specific treatment strategies
- Leading commercial negotiations and renegotiating client contracts
- Developing pricing strategies for lender‑of‑record services and portfolio servicing
- Ensuring strong governance frameworks, MI, and outcome testing remain robust
- Acting as SMF1 for Elderbridge, accountable for daily operations and regulatory compliance
- Presenting progress updates and performance insights to Elderbridge ExCo and Board
- Driving operational readiness and ensuring smooth implementation of new strategies
Who We’re Looking For
You’ll thrive in this role if you’re:
- Strategic, commercially astute and highly analytical
- A confident negotiator and influencer
- Comfortable engaging with all levels of stakeholders, internal and external
- Strong in planning, organisation and decision‑making
- Risk‑aware and compliance‑focused
- A leader who performs well under pressure and delivers measurable outcomes
Experience & Qualifications
We’d love to hear from you if you have:
Proven experience in strategy development and execution within regulated financial services
Strong knowledge of Consumer Duty, conduct risk and FCA frameworks
Commercial experience including contract negotiation and pricing strategy
Senior leadership experience, ideally with SMF responsibilities
Experience leading complex, multi‑discipline programmes
Degree‑level education or equivalent professional qualification (desirable)
Salary of up to £120,000 depending on experience
30 days holiday entitlement plus bank holidays
Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Discretionary Annual Pay Review
Discretionary Annual Bonus Scheme
Loyal Service Scheme
Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support
Wisdom Wellbeing, your go to for wellbeing resources and solutions
Everest Funeral Concierge
Free Bereavement and Probate Advice and Support
Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
Paid eye tests and employer contribution towards spectacles specifically for VDU use.
You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
If you’re ready to take on a pivotal leadership role where your strategic thinking and regulatory expertise will shape the future of Elderbridge, we’d love to hear from you.
