Job description
TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions.
Remote position, but candidate must reside in the Hampton Roads area
Duties :
Answer inbound calls, emails, chats, and other contact channels.
Provide direct customer service
Maintain service quality standards, including courtesy, professionalism, and efficiency.
Other duties, as assigned
HS degree, or equivalent, required
Customer service experience
Must be able to pass a typing test
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
Ability to use telephony tools and applications
Good verbal and written communication skills
Basis computer skills
A reliable, hard-wired internet connection is required
