Job description
The Project Manager - IT Services oversees the planning and delivery of multi-site technology projects for dental, medical, and other practices. This includes managing onboarding projects for new clients moving to the company platforms, coordinating infrastructure upgrades across networks, equipment installations, software and server upgrades, carrier services changes, etc.
This role calls for a client-focused and proactive professional with strong organization and communication skills, along with a solid understanding of IT concepts and terminology. The right candidate works closely with engineers, field technicians, and vendors to keep projects moving smoothly to ensure every client experience is positive and consistent.
Success in this role means delivering complex projects on time and within scope while maintaining professionalism, patience, and focus in dynamic environments. The Project Manager is driven, collaborative, and an excellent communicator, someone who builds trust across teams and represents the company’s commitment to dependable, client-centered service.
This position is based in the Eastern Standard Time (EST) zone.
Duties and Responsibilities:
Manage the full lifecycle of IT projects for clients, including multi-site deployments, migrations, upgrades, etc.
Plan, schedule, and coordinate internal and/or external resources to ensure projects meet scope and quality standards
Track and report progress across concurrent projects using ConnectWise Manage, Smartsheet, and any related/required tools
Lead client onboarding and MSP transitions and coordinate with internal teams and external vendors for technology installations and site readiness activities, ensuring smooth handoffs and minimal disruption
Serve as the primary client contact, providing regular updates, managing expectations, and resolving issues proactively
Collaborate closely with engineering, service delivery, procurement, and field teams to align priorities and maintain project momentum
Identify and manage project risks, documenting key changes, timelines, and deliverables
Contribute to process improvement efforts and maintain accurate project documentation
Represent the company professionally in all client and team interactions
Other duties and tasks as assigned
Bachelor’s degree in Business, Information Technology, or related field; or equivalent work experience
PMP, CAPM, or equivalent project management certification a plus
ITIL experience or certification a plus
3–5 years of project management experience in an IT services or MSP environment preferred
Proven track record managing multi-site deployments – projects with a focus on infrastructure upgrades and MSP clients preferred
Experience coordinating with multiple cross functional teams with a preference for projects involving engineering, procurement, field, and third-party vendor teams
Strong understanding of IT language and processes, including networking, cabling, servers, and end-user technologies
Experience with ConnectWise Manage or similar PSA tools preferred
Skilled in using Smartsheet or other project management software for planning and reporting
Excellent communication and interpersonal skills, with the ability to manage client relationships and cross-functional collaboration effectively across all levels
Exceptional organizational, problem-solving, and time management abilities
Comfortable interpreting technical details and translating them into clear plans for non-technical stakeholders
Proven ability to build trust, motivate diverse teams, and maintain composure in dynamic environments
Health care benefits (medical, dental, and vision)
Paid time off (and public holidays)
401(k) retirement plan
Life insurance
Hybrid or remote work environment
